Skip to main content
Mast
Contributor I
May 11, 2022
Answered

Upgrade discount not applied at checkout

Used 3 upgrade credits on weekend on older speakers to buy discounted 3 new speakers. But no discount applied at checkout, and Sonos has not responded to email, sales centre do not pick up phone and online chat does nothing after 30 minutes. Similar threads have been closed after a few months. One item suggest that one would only get ONE discounted item anyway even if upgrading multiple products. I do not know if true but if so, would be very inefficient. Ie. make three separate orders to get three discounts. Hopefully someone from Sonos reads these posts.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    bockersjv
    bockersjvAnswer
    Local Superstar
    May 11, 2022

    Did you make sure you were signed into your Sonos account when making the final purchase commit?

    I had the same issue and it was sorted with a quick call to the support desk

    View in thread

    4 replies

    bockersjv
    bockersjvAnswer
    Local Superstar
    May 11, 2022

    Did you make sure you were signed into your Sonos account when making the final purchase commit?

    I had the same issue and it was sorted with a quick call to the support desk

      MastAuthor
      Contributor I
      May 12, 2022

      Thank you. Yes, was signed in at the time. Have had no response to email sent to Sonos 5 days ago; unable to gets to sales team on day 4 yesterday when calling and doing online chat (sales no available) and am on wait now for sales team to answer in what was supposed to be 5 minutes (15 min on hold so far listening to nice but repetitive jazz music...)

      bockersjv
      bockersjv
      Local Superstar
      May 12, 2022

      I think it’s a case of bad timing as Sonos had their product launch yesterday!

      Jeffrey_35
      Jeffrey_35
      Headliner III
      May 18, 2022

      Same thing happened to me. Quick call solved it. 

      “The true sign of intelligence is not knowledge but imagination.”
      Terms & ConditionsAccessibility statement