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Question

Trade up

  • January 28, 2021
  • 1 reply
  • 43 views

just bought a sub3, and connected to my system,,, can now see that there is not trade up discount attatched,,, is that right??  somebody??

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1 reply

  • Lead Maestro
  • 10452 replies
  • January 28, 2021

The latest Sub (Gen 3) is not an upgrade eligible product. https://support.sonos.com/s/article/3574?language=en_US

From FAQ:

Can I get credit if my product is not eligible?

No. This program is intended to help owners of older products upgrade their systems to enjoy the latest features and experiences.