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Hi - Pretty sure im not the only one but i’m extremely confused by the the trade up and whether my products are compatible with S2.   I have an old play 3, play 1, connect amp and a bridge..

 

On the my system page under the upgraded section it lists the connect and bridge.  I can print off a shipping label for these.   Does this mean that if i send them off then i will get a free replacement sent to me?

 

On the trade up page i see my play 1 and play 3 as expected.   And i’m able to use the 30% offer.

 

Im interested to find out as i wanted to upgrade to a new play 3 and a sonos beam set with 2 play1’s and a woofer.  Im holding back on this purchase as i’m unsure what i need to do with the connect amp and boost.

 

Im also a little concerned about system reception, as it stands its a little flakey and im unsure as the whether it has fallen back to wifi rather than sonos mesh.   Will the connectivity be better with s2, i have sky, will that still cause issues as it does now.

 

Thanks for your help

 

Hi @jonnio12.

Welcome to the Sonos community and thanks for reaching out to us. We do understand that you wanted to take advantage of our trade-up program. For that, I would want to refer you to our sales team @ +18006802345 option 4. They may have all the answers to your questions especially about using the discount coupon/voucher and for any product returns.

Please let us know if you still have further questions or concerns. We are always here to help

Thanks,

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