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Contributor I
October 10, 2020
Question

Stuck at processing for Sonos Arc

how long does it take from processing to shipped?  On 10/6 my credit card was charged and disaptcj acknowledged and no movement since then its been 3 days. anyone have same issue? 

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1 reply

Annazel S
Retired Sonos Staff
October 10, 2020

Hi @hanwin.

Thanks for reaching out. I totally understand the importance of this matter and to get it addressed immediately.

I suggest that it’s best to reach out with our Sales Team for they have the details to answer your query and discuss it with you as well in real-time. You might wish to visit our support page for more shipping and tracking information, here is the link:

https://www.sonos.com/en-us/shop/shippingfaq

 

If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

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