HI,
I have just purchased a new Sonos Arc from Curry’s in the UK - I have not bought it through the Sonos website. I do not want to accept the upgrade offer nor receive the discount nor have I been informed that my purchase through Curry’s is affiliated to the upgrade programme.
Where do I stand right now with my legacy device in this respect?
+18Not sure I understand what you are asking. I understand you own a legacy device that is eligible for a discount. And you bought a new speaker from Curry’s. What happened after this? What do you think will happen to you legacy device?
Not that easy to explain but I will try. So as I said, I purchased new Sonos Arc yesterday from Currys - awaiting delivery on or about 19 Nov 2020. I logged into my Sonos account today and even although I did not purchase the Arc through the Sonos website they know I have bought it.
My question/worry is this - are Sonos going to apply the upgrade discount and automatically disable my legacy Play 5?
Thanks, Paul
I would say no. As far as I am aware to benefit from the upgrade program you need to order through the Sonos website. Perhaps you would be better cancelling or returning the Curry’s order and placing a new order with Sonos directly if you want to take advantage of the discount.
I don't see how Sonos could know about your Arc purchase - but it doesn't matter anyway as even with a discount, devices are no longer disabled and you are free to continue using them.
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