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Is Sonos having issue with their stock or order processing?

I have ordered soundbar for delivery today and still hasn’t got picked by the delivery company, customer service hasn’t got a clue when the item will be packaged and shipped. 

I was expecting a better service for company.

 

Regards,

Luke

I buy all my sonos products from smart home sounds great service plus 6 year guarantee 

Never bought direct as usually get better deals from a dealer