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Higz64
Contributor I
December 16, 2020

Sonos Gift Cards

  • December 16, 2020
  • 16 replies
  • 5979 views

In 2020, Pandemic or not… How can the absolute best Home Theater System Company,  have a 1970’s system, when it comes to recognizing a gift card? Apparently if an item is back ordered, one cannot use a gift card during check-out? It’s surreal...Have over 3k invested in Sonos and the Envy of the only friends, that I haven’t converted yet, to SONOS. My better half gave me a gift card on our anniversary, yet I can’t even use it on the SONOS website? How is this possible?

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16 replies

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bkmerrick
Lyricist II
December 26, 2020

@Jdubster thanks for the response. I called and only tech support is available on weekends. I’m going to give them a call on Monday. Something tells me they’re not going to honor the gift card for the backordered item based on past forum posts.

Pretty disappointing.

Higz64Author
Contributor I
December 27, 2020

Jdubster...I think you are right...I am a SONOS fanatic and walking billboard for SONOS, have turned many friends on to the entire home theater system, followed up with them making a 2K purchase. It’s the little things that drive people like us, Nutz, like not being able to use a gift card, period. Pre-order or back order. 


For those waiting to Butt the ARC, do it. Much like my case, my gift card was given to me on our anniversary to purchase the ARC. I got tired of waiting and just purchased via Best Buy. Hence the reason I had a gift card...

Jdubster
Lyricist II
December 29, 2020

@bkmerrick, @Higz64, @aaustinf - I have an update! After calling Customer Support and waiting on hold for almost an hour for the Sales department, I was able to talk to somebody and request a refund for the amount of my gift card. They say it will take a couple weeks to show up on my credit card so we’ll see. But the agent confirmed that the best way to use a gift card on something that is pre-ordered or backordered is to call (or email). The agent could only chuckle when I told her that my email took 18 days for a response and I had to wait almost an hour to get to her.

    bkmerrick
    Lyricist II
    December 29, 2020

    @Jdubster Thanks for the update. While I was waiting on hold for sales I decided to check again, and all of a sudden the white five that was on backorder until February is now available to buy now, so problem solved… debated between getting a second five and the arc with my 20% coupon. Saving the arc for another day...

    soha0413
    Lyricist I
    March 6, 2021

    I’m just discovering this hurdle to using a gift card and I can’t figure out why Sonos hasn’t corrected this yet. I’ve seen comments dating back years. How much are they profiting by making it difficult to use gift cards? I will never recommend this company again.

    smiranda
    Lyricist I
    March 13, 2021

    Experiencing the same issue…. I wonder if SONOS is run by Robinhood.

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