Contributor II

Sonos Arc order inquiry

Forum|Forum|5 years ago
December 17, 2020
4 replies
99 views

Good Morning can anyone tell me please I have ordered a new ARC Sonos have taken the money from my card but I have had no notification about delivery 📦 what happens next I was told that Sonos would take no payment till day of delivery

Sonos Arc

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UKMedia

Good Morning can anyone tell me please I have ordered a new ARC Sonos have taken the money from my card but I have had no notification about delivery 📦 what happens next I was told that Sonos would take no payment till day of delivery

It normally means that the item has been dispatched but ‘normally’ you get a message from Sonos and the courier! What is the order status in www.sonos.com?

Remember: Sometimes Red Wine helps :)

C

CoastAuthor

Contributor II

Thanks for the update I went on to track order but it says no orders

UKMedia

Thanks for the update I went on to track order but it says no orders

Did you receive an email confirming the order? If so click on the order number and it should give an update on any order that has yet to be processed - although it’s confusing why the money has been taken? Have you tried calling the Sales help line https://www.sonos.com/en-gb/contact

Remember: Sometimes Red Wine helps :)

C

CoastAuthor

Contributor II

Thanks for letting me know I will click on the order email to find out if the order is processed

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