Trending Lyricist I

Shipping Issues - Cancelling Order

19 replies
599 views

Sonsos. What is going on with shipping??? I just cancelled a $1,500 order because no one can give me a straight answer on what is going on. Just “waiting and supply chain” noise. I mean this is what, 3 years in, and that's still your excuse. Nowhere on the order page was any of that mentioned? I feel like you are trying to pull a fast one hoping I will sit for weeks waiting.

Can someone please give me a straight answer. I still want the product and have other Sonos products, but this is really spooking me and making me consider changing course.

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Audi5k

Lyricist III

I was charged immediately.

Ken_Griffiths

I was charged immediately.

Maybe it’s a PayPal thing then, I wasn’t charged on my debit card until the order was shipped.

You can always speak to the Sonos Sales Staff via this link about your order:

https://support.sonos.com/s/global-sales-help

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mattmikAuthor

Trending Lyricist I

So next question for everyone. How long did it take Sonos to receive your items after sending them back?

They were delivered early on 6/22 and so far one out of two items has been received even though they were delivered at the same time. I know I am probably overthinking it, but my expectations are super low at this point. I will say the RMA process was very easy which is great.

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mattmikAuthor

Trending Lyricist I

A while back people were waiting months after paying for Arc's, other's were just rolling up and buying them from the shops..

It seems you may be better off buying from a retailer..

I wish I could. Problem is I have like 6 15% off codes I need to burn. I wish Sonos would allow those to be used at a retailer somehow. It would solve so many issues.

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Audi5k

Lyricist III

I was told the refurbished Beam (gen 1) I purchased on 6/5 is backordered. I don’t believe this, as I’ve previously observed that they just remove items from being available for purchase as refurbished if they don’t have them available. It’s still listed on the website.

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mattmikAuthor

Trending Lyricist I

So refund went smoothly and return process was easy. I will say they are solid for returns. I am just surprised the purchasing process is such a mess.

K

Keithmac

Virtuoso

A while back people were waiting months after paying for Arc's, other's were just rolling up and buying them from the shops..

It seems you may be better off buying from a retailer..

I wish I could. Problem is I have like 6 15% off codes I need to burn. I wish Sonos would allow those to be used at a retailer somehow. It would solve so many issues.

You can buy an Arc from a few well known retailers in the UK £100 cheaper than Sonos with next day delivery, that's 11% off just by shopping around (and it will arrive next day..).

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Audi5k

Lyricist III

My product finally shipped, it took 25 days from the initial order. Good luck all!

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mattmikAuthor

Trending Lyricist I

Wow, that is an insane lead time in the age of two day shipping. I really hope they tighten it up soon. I love the Sonos ecosystem but think they need to get out of direct sales altogether. It is obviously not their strong suit. Maybe figure out a way to do targeted coupons with a retailer to honor the upgrade offers? Refurbs through a retailer?

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