Answered

Order trouble

Forum|Forum|4 years ago
December 9, 2021
6 replies
181 views

TjDeAdPoOl
Contributor I

I placed my order a couple days ago and even placed another one to see if it changed anything but I have 0 information about my order. By this I mean I didn't receive any confirmation email or anything.

I don’t know what to do :(

Best answer by GuitarSuperstar

It sounds like your orders aren’t being processed. Do you see any charges on your credit card?

You should probably contact Sonos:
https://www.sonos.com/fr-fr/contact

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G

GuitarSuperstar
Lead Maestro
Forum|Forum|4 years ago
December 9, 2021

If you log in to your Sonos account, do your orders appear under “Orders”? If they do, what does it say under “Status”?

Is the email address associated with your Sonos account correct? Have you checked your junk mail folder?

"Receive with simplicity everything that happens to you." - Rashi

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TjDeAdPoOl
Author
Contributor I
Forum|Forum|4 years ago
December 9, 2021

The email associated with my sonos account is correct yes and it is written that “No Order records could be found”. There is nothing in the junk email folder either.