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nova22
Contributor I
December 29, 2020

No Free Disney with my Sonos order in Oct 2020- Anyone else have this problem

  • December 29, 2020
  • 9 replies
  • 181 views

I order my Arc in late October from Sonos.com it was back ordered and didn’t arrive until late Nov.

There was no information on setting up Disney Free offer. When I called customer support they said I was sent an email with info following the order conformation email. 

I checked all my email accounts there was not sign of any email.

I contacted customer service they said it was over . I contacted Disney they were willing to help but needed the link on email that I didn’t receive . 
 

Contacted customer service again to find the email that was supposed to be sent to me. They have not responded after several requests. 

Anyone else have the same problem ? 

 

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    9 replies

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    December 30, 2020

    Hi @nova22,  welcome, thank you for reaching out to Sonos Community. Sorry for the inconvenience, to help you out with this, I recommend contacting our sales team and have them take a look at your concern. If you need help with any other information, please be sure to let us know

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    nova22Author
    Contributor I
    December 30, 2020

    I emailed and spoke with a Sonos rep several times . They said to bad. The promo is over . I asked for them to check if I was ever sent an email. No one got back to me. 
     

    Thanks Jim 

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    December 31, 2020

    HI @nova22, thank you for your response. I’m sorry to hear that. I reached out to one of our support and as advised, Disney+ gift subscription codes expired on December 1st, 2020. If the subscription code was not redeemed before the said date, you may need to contact Disney+ support team, If you have any questions about your code, or need further assistance. We won’t be able to check from our end if the Disney+ gift subscription code was sent to your email, it’s our sales team would be able to answer your questions. Please feel free to reach out in the future if you have any other questions.

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    nova22Author
    Contributor I
    December 31, 2020

    How do I contact the sales team ? 
     

    thanks Jim 

    Airgetlam
    Airgetlam
    December 31, 2020

    In Rowena’s original response, there is a link to that information. 

    Bruce
    nova22Author
    Contributor I
    December 31, 2020

    I contacted Disney several weeks ago . They said I needed the email with my specific link that is included in the email that I didn’t receive. Not sure who was supposed to send me the email. So I need the email 

     

    Thanks Jim 

    Ken_Griffiths
    Ken_Griffiths
    December 31, 2020

    I contacted Disney several weeks ago . They said I needed the email with my specific link that is included in the email that I didn’t receive. Not sure who was supposed to send me the email. So I need the email 

     

    Thanks Jim 

    Jim

    If you haven’t spoken to them, the sales team contact details are available here:

    https://www.sonos.com/en-us/contact

    Hope that assists you to get the matter resolved.

    nova22Author
    Contributor I
    January 3, 2021

    I have contacted sales a couple of weeks ago . The still have not responded to me. I asked them to check sent email. To see if it was sent. Then resend me  the link that Disney needs to help me.

    nova22Author
    Contributor I
    February 9, 2021

    I am still waiting for a response on my free Disney promotion from Oct. seem like a simple thing to straighten out but no one seems interested.

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