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Hello

 

I just purchased a Sonos Beam and I am having a hard time getting it to work with my Samsung Frame TV.  I used my own HDMI cable as the one provided wasnt long enough to fish through the wall to hide.

 

So i have the hdmi cable plugged into the soundbar and into the HDMI ARC port on the connect box.  But on the app, it says that no HDMI ARC is detected.  I tried unplugging and plugging both the Sonos Beam and my TV and it still wont work.

 

Whats weird is that if i play around with the volume on the app, the sound will play on the beam but will cut out after a few seconds and wont come on until I play with the volume again.

 

Is there a work around or a trick to make this work?  I feel like its just not compatible and may have to return the beam but it just sucks cus of all the hard work I did to fish the cables through the walls.

 

Please help! 

 

Thanks!!   

There’s at least one, perhaps several threads in the Home Theater section of the forum about issues people are having with the Frame. It’s not, apparently, a Sonos issue, but instead a firmware issue with the software that Samsung has installed on it. You may want to go read at least one of those threads. 

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