Skip to main content
HERNANI
Contributor I
May 23, 2019

How do I unlink a product to my account?

code:
Eu comprei uma conexão e tive produto na loja. Preciso excluir o produto retornado da minha conta. como posso fazer isso?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    6 replies

    Smilja
    Smilja
    May 23, 2019
    You cannot remove a product from your Sonos account, it will remain there. This will not do any harm to your account but if you wish get in touch with Sonos support via email see...

    https://www.sonos.com/en-us/support/w2c/education
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      AjTrek1
      AjTrek1
      May 23, 2019
      My apologies if I'm misunderstanding the question; as I'm in the USA.🤔

      I may be wrong but If you factory reset a speaker it is no longer registered to your account. To my understanding without a factory reset to remove the product from one's account it would be near impossible (if gifted or sold) to be added as a new component for a subsequent owner.
      Together Everyone Achieves More = T.E.A.M.
        Airgetlam
        Airgetlam
        May 23, 2019
        It’s my understanding that even a factory reset doesn’t delete the device from your account, it’s actually the act of someone else registering it to their own account that triggers the change?
        Bruce
          Smilja
          Smilja
          May 23, 2019
          As I understood it, the TO is going to return a newly purchased product to the retailer. So I hope the retailer will factory reset the unit.
          »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          Airgetlam
          Airgetlam
          May 23, 2019
          A factory reset would indeed remove any personal data from the speaker, the way I understand the process. But removing the item from their Sonos account wouldn't happen until it was assigned to someone else's Sonos account, according to what I think I know about that process.

          My response was to AjTrek's post. I did not bother to translate the original question, since you had already responded.
          Bruce
          Ryan S
          Ryan S
          Retired Sonos Staff
          May 23, 2019
          A factory reset would indeed remove any personal data from the speaker, the way I understand the process. But removing the item from their Sonos account wouldn't happen until it was assigned to someone else's Sonos account, according to what I think I know about that process.
          This is correct, currently there isn't a way to specifically delete one Sonos speaker from your account. You could create a second account under a different email, and register that unit to your second account, which would remove it from the first one... but that might be too much work to just remove a serial number from the profile page.
          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            Terms & ConditionsAccessibility statement