Help please - Upgrading Connect:Amps

You can connect your Connect:Amps to your WiFi. It's late here and I'm off to bed. I'll respond in the morning but I expect someone will have got you on the right path before then.

I’m here every couple of hours, for at least 6 more hours or so, it’s still early is in Texas pretty sure John B is in the UK somewhere. I suppose I could actually click on his handle and confirm.…

So, let’s break this down, and John or you can jump in and gently correct me if I mess it completely up.

1. the only issue you have right now is that your current CONNECT:AMPs are not connecting to your Wi-Fi. 
    
2. you were going to upgrade to the Sonos Amps under the assumption that they would connect to your Wi-Fi.

If that’s the case, first, don’t….no need to upgrade those CONNECT:AMPs, unless you’re really wanting to spend some money. I’m sure the Sonos guys are groaning about the lost revenue ;) There is no reason why we can’t your current equipment reconnected to your Wi-Fi. On the other hand, the new Amps look better, and have more power….but we’re still going to need to fix the connection problem either way.

The question I have is you say you can’t plug an Ethernet cable in to your router. Can you explain this a bit more? Are you just out of open ports, or does the router itself not have any ports on it? What make and model is your router? If you’re out of open ports, do you have a device that can be disconnected for half an hour, like a printer? In order to get your current system to reconnect , we need to be able to have the Sonos system to be seen on your network. Once that happens, we can make some adjustments, then disconnect them so that they just connect to your Wi-Fi, and you can plug back in whatever device you temporarily disconnected.

And attacking this from another perspective, did your Sonos used to connect to your Wi-Fi signal? If so, you could conceivably just change the SSID and password from the new version that was set up to the old ones, and assuming your Wi-Fi is still sending about a 2.4Ghz channel, the Sonos would just reconnect, because that’s the Wi-Fi name and password that they’re currently still trying to connect to.

Let us up know which way you’d prefer to go….even if it’s none of the options I’ve presented. There’s a lot of intelligent folks who frequent this forum, and most of them are smarter than me. Someone will step in and this issue can be resolved. Hang tough ;)

I would echo everything Bruce has said - in particular the fact that the AMP and the Sonos One have the same connection options as the Connect:Amp.  The problem is not at all what you think it is.

It looks very likely that you just haven’t gone through the process needed for Sonos following any change of router.  So please would do the following, starting with all three C:As disconnected from power. If you think that any of the steps suggested is impossible for your setup, please post back before you start.  One specific question - why do you say you can no longer connect your C:As to the router by Ethernet?  Is the new router in a different location?  Does it not have Ethernet ports?

1. On one of the C:As, disconnect the speaker wires from the terminals so that you can mover that C:A. (Best to use the one with dodgy speakers.)
2. Take the C:A and place if 2-3 feet from your router and connect it by Ethernet to an Ethernet port on your router. 
3. Power on the C:A.  Open your Sonos app.  Hopefully the app wil find the system, but you will need to update both your controller app and the system.  If in doubt, go to Settings, System, System Updates and tap ‘Check for Updates’.  You should be able to see your C;A in the controller
4. When the update has finished, power on your other C:As.  They should appear in the controller.  You will have to run the system update again.
5. Now try to play music through one of the C:As that is still connected to its speakers.

Post back to let us know whether this has worked so far, so that we can explain next steps or do further troubleshooting. 

First of all, thank you everyone for the help!  I truly do appreciate it, and sorry for being clueless!  
 

Thanks to you I think I am good (with just 1 dud connect, and not 3). When I said I could not connect directly to my router, it was because the router was mounted on the wall (by the installer) and I could not find any Ethernet ports.  I researched online and discovered that they are on the back, so not accessible sine it was mounted on the wall.  So I was able to remove the router from the wall and found the Ethernet ports.  Then I took the connect that had been connected to the dodgy speakers to the router and tried to go through the ‘new router’ process with no luck.  I then tried moving one of my other connects to the router and finally success.  I updated the system and the remaining two are now working perfectly. I then tried to add the third connect to the system but it won’t connect and I get an error code (1001).  It appears that there is something wrong with this one connect.  At least the other two are working, and it is possible (maybe even probable) that my previous problems were with the connect itself and not the speakers.  I plan on connecting one of the working connects to those speakers to see what happens.

thanks again everyone!

That's great. Well done for getting it sorted.

Check the error codes here: error codes

You may be at the point where it makes sense to contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.