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Carl S
Contributor I
November 8, 2019
Answered

Cannot get Sonos to open my WD NAS music file

I recently installed a WD  NAS on my system

I uploaded all of my fairly extensive music library up to the NAS with no issues.

When I try to add the Folder on the NAS to Sonos with the Windows App I can see the folder in the add music services window, but the “button” to select it is greyed out.

I have tried it in both the public and private sides of the NAS, and have tried moving the folder out on it’s own. I have done some research on permissions and think I have things set up correctly but cannot get the ability to select the folder.

I assume it is some sort of a permission problem but am at a loss to sort it out.

Can someone advise me?

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    pwt
    pwtAnswer
    Virtuoso
    November 15, 2019

    Try the following: add the share in the Sonos app using Music Library Settings:

    1. Choose ‘Networked Device’ as the share type
    2. Use \\WDMYCLOUD\Music as the path to the networked share
    3. Click ‘Next’ then enter the username and password for your WD device, or leave them blank if the ‘Public’ shares on the WD are password-free.
    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
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    pwt
    pwtAnswer
    Virtuoso
    November 15, 2019

    Try the following: add the share in the Sonos app using Music Library Settings:

    1. Choose ‘Networked Device’ as the share type
    2. Use \\WDMYCLOUD\Music as the path to the networked share
    3. Click ‘Next’ then enter the username and password for your WD device, or leave them blank if the ‘Public’ shares on the WD are password-free.
    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
      Carl SAuthor
      Contributor I
      November 16, 2019

      Thank you Prodigy!!!

      I had actually already tried that path, but seeing it written in your email made me realize I have being really dense, and there was another level to the path I had not been using .

      the path is \\WDMYCLOUD\public\Music  there are shares on the mycloud with other types of access and data. Basically another tier of folders. I should have caught it before now. The share that contains files photos and music that is available to anyone on the network is the one called “Public”. there are other folders I auto back up to that are in a Private share. 

      It is working perfectly now. I really appreciate you talking me through it!!

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