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jlaltway14
Contributor I
July 12, 2020
Question

Backordered Five - when will it ship?

I am growing weary with Sonos. I mean I understand supply chain issues, but come on for real you need to communicate with your loyal customers. I ordered a Five on 6/25, haven't heard anything regarding when my speaker will ship. Almost about to give up. When Will my speaker ship? Simple question, deserves a simple answer

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    6 replies

    nik9669a
    Senior Virtuoso
    July 12, 2020

    The web site currently says estimated shipping 24th July. Is that different to the indication you were given when you ordered?

    Immersive
    Avid Contributor III
    July 12, 2020

    Crutchfield had 38 Fives in stock on 8 July.  I ordered one and it arrived on the 10th.  

    jlaltway14Author
    Contributor I
    July 13, 2020

    The web site currently says estimated shipping 24th July. Is that different to the indication you were given when you ordered?

    I am not sure where you saw that, My status only shows backordered. I have not received any further communication which is very frustrating

    jlaltway14Author
    Contributor I
    July 13, 2020

    hmm, Seems as If I try to add a Five to my car now I see the below. Seems like they are saying Aug 21

     

    Kimchi750
    Contributor I
    July 23, 2020

    I ordered a Five (paired with a turntable) on July-4th. I have been in the same boat as you, waiting for a date. This morning (PST) it seems my order has changed from ‘backorder’ to ‘dispatch acknowledged’ and my credit card has been charged. I think that means I should have it soon. Hope the same for you!

     

      jlaltway14Author
      Contributor I
      July 23, 2020

      Yes update is I received mines last week on the 16th

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