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Question

Backordered Five - when will it ship?

  • July 12, 2020
  • 6 replies
  • 602 views

I am growing weary with Sonos. I mean I understand supply chain issues, but come on for real you need to communicate with your loyal customers. I ordered a Five on 6/25, haven't heard anything regarding when my speaker will ship. Almost about to give up. When Will my speaker ship? Simple question, deserves a simple answer

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6 replies

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  • Senior Virtuoso
  • July 12, 2020

The web site currently says estimated shipping 24th July. Is that different to the indication you were given when you ordered?


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  • Avid Contributor III
  • July 12, 2020

Crutchfield had 38 Fives in stock on 8 July.  I ordered one and it arrived on the 10th.  


  • Author
  • Contributor I
  • July 13, 2020

The web site currently says estimated shipping 24th July. Is that different to the indication you were given when you ordered?

I am not sure where you saw that, My status only shows backordered. I have not received any further communication which is very frustrating


  • Author
  • Contributor I
  • July 13, 2020

hmm, Seems as If I try to add a Five to my car now I see the below. Seems like they are saying Aug 21

 


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  • Contributor I
  • July 23, 2020

I ordered a Five (paired with a turntable) on July-4th. I have been in the same boat as you, waiting for a date. This morning (PST) it seems my order has changed from ‘backorder’ to ‘dispatch acknowledged’ and my credit card has been charged. I think that means I should have it soon. Hope the same for you!

 


  • Author
  • Contributor I
  • July 23, 2020

Yes update is I received mines last week on the 16th