Back order and pre order items- No charge or order confirmation

13 replies
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Hi All,

I bought a few items on Friday all of which are either on back order or pre order. I understand that I may not be charged right now until they ship, but I also did not even receive an order confirmation email. As you can imagine, this is concerning, but I think Sonos must have gotten my order since they charged my card $1.00.

Is this normal?

I have tried calling the line and spent a cumulative 2 hours on hold.

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Dave Hayes

Contributor I

Hello,

So I am glad to see I am not the only one. I placed an order on June 23rd and received a confirmation email. Had the $1 pending charge on my card for a while which eventually dropped off. But nothing to indicate my order isn’t going through. However, I cannot find the order in my sonos account and so have no clue where it currently stands. When I ordered the email said the first part is on back order and should ship today (July 7th). Am eager to find out if that is the case.

One complication is that immediately after submitting my order I did make a change using the provided link. it was a simple name change (I somehow stupidly spelled my last name wrong. Duh). I don’t think that would have screwed anything up but who knows. I have tried calling sales but after spending an hour on hold (twice) i have decided to wait a bit longer before calling again.

Anyway, eagerly awaiting confirmation that my order is shipping soon.

Thanks

Dave

PS @Ryan S if you are willing to check my status I can send you my order number. Thanks.

Airgetlam

Ryan S is no longer with the team.

Bruce

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Dave Hayes

Contributor I

@Airgetlam, thanks for letting me know.

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