Question

ARC AVAILABILITY

  • 21 July 2020
  • 5 replies
  • 258 views

WHEN IS THE ARC BECOMING AVAILABLE AGAIN? I ORDERED THRU SONOS MID JUNE WITH JULY SHIP DATE AND CANNOT GET ANY INFORMATION.


5 replies

Userlevel 6
Badge +15

Using capitals on the internet is considered shouting. Not done.

Userlevel 4
Badge +12

Hi @davebob, sorry for the late response and welcome to the community.

With regards to your order status, the community forum is not the best place to get information about orders.

I would recommend calling our Sales Department for the status of your order. contact information

If you have other concerns, feel free to reach out.

When will the Arc be available at retail outlets in Canada? I didn’t order online as I wanted to support my local retailer. They are in the dark as they don’t have any idea as well.

i am hearing that some retailers are pushing normal Sonos custom installs to other brands because of the uncertainty with your product.

any insight would be appreciated 

I ordered my ARC on June 19. I check the order status daily. Yesterday (7/31) it was “processing.” Today the status is “cancelled.” This is inexcusable! 

Userlevel 4
Badge +12

Hi @Rabrown and @LonnieL, thank you for reaching out and welcome to the community.

@Rabrown, I’m sorry as of right now, the Sonos Arc has a backlog of orders. 

As we fulfill the orders, it may take a while to supply local electronic stores.

I would suggest keeping an eye out for Sonos announcements here in the community or in our store website Sonos.com.

 

@LonnieL, thank you for getting our attention to this. 

I agree that this is not right and would suggest contacting our Sales department.

They’ll have more information about your order and would have the option to correct the issue.

If you have other concerns, feel free to reach out.

 

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