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DMD71
Contributor I
January 1, 2022

Sonos Roam making continuous banging sound

My new Sonos Roam has just randomly started making a continuous banging noise, all attempts to either reset the unit or turn it off have failed, there is no one available at Sonos to assist, has anyone else experienced this? Currently I have had to put it in a box wrapped in blankets to dull the noise, it sounds like a jack hammer, any advice would be greatly appreciated.  

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    19 replies

    Ken_Griffiths
    Ken_Griffiths
    January 1, 2022

    Perhaps try continually holding the rear power button for 15-20s and see if that resets the device.

      AjTrek1
      AjTrek1
      January 1, 2022

      Also sounds like it could be a buffering coming from a source over wi-if. Check your device to be sure that streaming source and music on your device aren’t trying to access the Roam simultaneously or someone in your household. 

      Together Everyone Achieves More = T.E.A.M.
      Ken_Griffiths
      Ken_Griffiths
      January 1, 2022

      I’ve not heard of this issue before, but hoping the power-button reset will at least help to stop the noise for now. If it sorts it, but then (ever) happens again, my thoughts are to try to grab a video of what you’re seeing/hearing and perhaps try to get a diagnostic report by trying these steps below…

      Press the ‘Play/Pause’ and ‘Volume Down’ buttons at the same time, until the front LED flashes red (this should take 10-15 seconds), then power Roam ‘off’ and back ‘on’ by pressing the power button (for a long period, if necessary). Once Roam is reconnected to the Sonos App, submit a system diagnostic and report the issue, including the diagnostic number, in the thread hear and then contact Sonos Support via this LINK. 

      Hope you manage to get it sorted.

      DMD71Author
      Contributor I
      January 1, 2022

      Unfortunately none of that has worked, I appreciate your responses and help, at the moment i’m thinking i will have to wait until the power runs out and then speak with support next week when they open again. It was playing music fine then just flipped to this banging noise.  

      Ken_Griffiths
      Ken_Griffiths
      January 1, 2022

      Unfortunately none of that has worked, I appreciate your responses and help, at the moment i’m thinking i will have to wait until the power runs out and then speak with support next week when they open again. It was playing music fine then just flipped to this banging noise.  

      Maybe video what you’re seeing/hearing then - try to capture as much info. as you can to show to Sonos Support. If the device is showing in the App, then grab a diagnostic too.👍

        DMD71Author
        Contributor I
        January 1, 2022

        Thanks will do, App is not showing the system and can’t connect but I will film the noise.

        UKMedia
        UKMedia
        January 1, 2022

        Just a thought but what happens if you play music from the Sonos App to your Roam.  Does it stop the noise or play both?

         

        Edit:

        Sorry I was typing this before your last post.

        Remember: Sometimes Red Wine helps :)
        Odonndx1
        Lyricist I
        January 16, 2022

        This has happened to us as well. It sounds like a jackhammer. And can’t get it to stop. 

          maellu
          Lyricist I
          January 30, 2022

          This happened to me too, exactly as you described. It took several attempts but we finally got it to shut off after holding the power button down for way longer than we thought would be needed.

          If it’s happening to you, definitely take a video of the sound. I was able to chat with a Sonos representative, send the video, and they are sending me a replacement.

           

          P.S. That sound is NUTS, right? Totally berzerk!

            Josh2893
            Lyricist III
            February 7, 2022

            Is this the sound that it's making? . I've had my new beam gen 2 doing similar stuff. You tube link below. 

            Found others having same issues, and found this on another support thread. 

             

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