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bluetooth cutting out


My Bluetooth cuts out on both my speakers at different locations I am using Apple iPhone and Apple Music but also Radio apps

Best answer by Corry P

Hi @Nottsjed 

Welcome to the Sonos Community!

First, please try rebooting your iPhone.

Also, when you get audio interruptions, it could be due to your internet connection over 4G - does the same happen when you just play from the iPhone speaker?

Finally, try playing music stored physically on your iPhone - if that works without issue, and you determined the issue isn’t due to your connection, then the problem may be that you are asking more of the iPhone’s radio than it can deliver (receiving the stream while simultaneously broadcasting it twice).

If none of this helps, I can’t recommend much other than contacting Apple Support.

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5 replies

controlav
Forum|alt.badge.img+23
  • Lead Maestro
  • 7592 replies
  • June 12, 2021

Use Airplay instead.


  • Author
  • Contributor I
  • 2 replies
  • June 12, 2021

No good 😌 if you’ve no Wi-Fi 


controlav
Forum|alt.badge.img+23
  • Lead Maestro
  • 7592 replies
  • June 12, 2021

How are you even using Apple Music without wifi?


  • Author
  • Contributor I
  • 2 replies
  • June 12, 2021

4g


Corry P
Forum|alt.badge.img+18
  • Sonos Staff
  • 8646 replies
  • Answer
  • June 14, 2021

Hi @Nottsjed 

Welcome to the Sonos Community!

First, please try rebooting your iPhone.

Also, when you get audio interruptions, it could be due to your internet connection over 4G - does the same happen when you just play from the iPhone speaker?

Finally, try playing music stored physically on your iPhone - if that works without issue, and you determined the issue isn’t due to your connection, then the problem may be that you are asking more of the iPhone’s radio than it can deliver (receiving the stream while simultaneously broadcasting it twice).

If none of this helps, I can’t recommend much other than contacting Apple Support.


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