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Nottsjed
Contributor I
June 12, 2021
Answered

bluetooth cutting out

My Bluetooth cuts out on both my speakers at different locations I am using Apple iPhone and Apple Music but also Radio apps

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Corry P
Corry PAnswer
Sonos Staff
June 14, 2021

Hi @Nottsjed 

Welcome to the Sonos Community!

First, please try rebooting your iPhone.

Also, when you get audio interruptions, it could be due to your internet connection over 4G - does the same happen when you just play from the iPhone speaker?

Finally, try playing music stored physically on your iPhone - if that works without issue, and you determined the issue isn’t due to your connection, then the problem may be that you are asking more of the iPhone’s radio than it can deliver (receiving the stream while simultaneously broadcasting it twice).

If none of this helps, I can’t recommend much other than contacting Apple Support.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

controlav
controlav
Lead Maestro
June 12, 2021

Use Airplay instead.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
NottsjedAuthor
Contributor I
June 12, 2021

No good 😌 if you’ve no Wi-Fi 

controlav
controlav
Lead Maestro
June 12, 2021

How are you even using Apple Music without wifi?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
NottsjedAuthor
Contributor I
June 12, 2021

4g

    Corry P
    Corry PAnswer
    Sonos Staff
    June 14, 2021

    Hi @Nottsjed 

    Welcome to the Sonos Community!

    First, please try rebooting your iPhone.

    Also, when you get audio interruptions, it could be due to your internet connection over 4G - does the same happen when you just play from the iPhone speaker?

    Finally, try playing music stored physically on your iPhone - if that works without issue, and you determined the issue isn’t due to your connection, then the problem may be that you are asking more of the iPhone’s radio than it can deliver (receiving the stream while simultaneously broadcasting it twice).

    If none of this helps, I can’t recommend much other than contacting Apple Support.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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