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Mike_Wright_411
Mike_Wright_411
Contributor II
November 26, 2022
Answered

Cracking/static noise from gen 3 sub - sound slike running water

  • November 26, 2022
  • 4 replies
  • 538 views

Hi Folks

I have a two year old Gen 3 Sub connected to Arc and Two Sonos 1 surrounds in my lounge.  The Gub has started to emit a cracking/electric noise intermittently.  It also sounds like running water - it’s the most bizarre noise.  I have rebooted, disconnected, etc, etc.   I can see others appear to have similar issues.  I’ve tried the Sonos virtual assistant but that was just infuriating.  I intend to call Sonos next week, but would value any advice.  Thank you, Mike.  

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Best answer by Corry P

Hi @Mike_Wright_411 

Thanks for your post!

As the Arc is in charge of what the Sub plays, I recommend giving it a reboot too. Removing the Sub from the Arc and bonding it back again may also help. Settings » System » Lounge » Remove Sub.

If the issue persists afterwards, I recommend you get in touch with our technical support team - getting a report from the Sub will be the best way to move forward.

I hope this helps.

4 replies

Corry P
Corry PAnswer
Sonos Staff
November 28, 2022

Hi @Mike_Wright_411 

Thanks for your post!

As the Arc is in charge of what the Sub plays, I recommend giving it a reboot too. Removing the Sub from the Arc and bonding it back again may also help. Settings » System » Lounge » Remove Sub.

If the issue persists afterwards, I recommend you get in touch with our technical support team - getting a report from the Sub will be the best way to move forward.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Mike_Wright_411
Mike_Wright_411Author
Contributor II
November 28, 2022

Hi Corry

Thank you you so much for this.  I’ll give it a try.

kind regards

Mike

    Mike_Wright_411
    Mike_Wright_411Author
    Contributor II
    November 30, 2022

    Hi Corry

    i have made the suggested changes and so far so good, although I haven’t watched much TV since.  
     

    I’ll give it more time and let you know of the problems prevail.

     

    Meanwhile, thanks again.

     

    kind regards

     

    Mike

    Corry P
    Corry P
    Sonos Staff
    November 30, 2022

    Hi @Mike_Wright_411 

    Thanks for updating the thread - hopefully we’ve already addressed the problem!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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