Zone speakers are separate without interaction since the last apps update

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Hello

I’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.

Am I the only one ? Is it a known issue ?

I’m using Alexa and

N

nik9669aAnswer

Senior Virtuoso

I was able to recreate the zone (I’ve done it twice ) but separation happen without reason after random time (could be a day or two)

Generate a diagnostics report with ten minutes of the next occurrence and speak to Sonos support. The report may indicate why the zone is separating.

https://support.sonos.com/en-gb/article/submit-diagnostics

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Stanley_4

Grand Maestro

Still, the Zone should not break from a network issue. Zones are designed to stay intact even through a power cycle.

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vandalpaulius

Lyricist I

I keep getting same issue. This seems to be happening to incredible amount of people throughout the years. I wish I have googled for issues before I bought Sonos speakers 🙄

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Stanley_4

Grand Maestro

See tne best answer at tne top of this topic. Sonos has the tools a d data to lookinto tne issue.

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