Zone speakers are separate without interaction since the last apps update

11 replies
226 views

Hello

I’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.

Am I the only one ? Is it a known issue ?

I’m using Alexa and

N

nik9669aAnswer

Senior Virtuoso

I was able to recreate the zone (I’ve done it twice ) but separation happen without reason after random time (could be a day or two)

Generate a diagnostics report with ten minutes of the next occurrence and speak to Sonos support. The report may indicate why the zone is separating.

https://support.sonos.com/en-gb/article/submit-diagnostics

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Stanley_4

Grand Maestro

Still, the Zone should not break from a network issue. Zones are designed to stay intact even through a power cycle.

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