Volume too loud even at 1 percent

13 replies
653 views

I’ve read through other posts on this, but no solutions are provided. Sonos: Get this fixed! It’s really frustrating to not be able to lower volume down to comfortable background music level.

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Stanley_4Answer

Grand Maestro

Since all the internal data is hidden from us users submitting a diagnostic, within a few minutes of the issue, and calling Sonos support is the only way to get more than best guesses by other users.

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106rallye

@Landstad If you mean a “computer restart” as in restarting the computer your app runs on, this will not do anything: all Sonos devices are computers themselves. The apps are just remote controls.

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LandstadAuthor

Contributor I

Just one last update in case other similarly frustrated owners come by: I have checked all services I use - local stations, Spotify, Sonos Radio and Apple Music - and the problem of not being able to lower volume sufficiently - now - only applies to Apple Music streaming.

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nik9669a

Senior Virtuoso

As I understand it, there’s no “standard” that sets the audio level that streaming companies should follow. Thus one may send their music at one loudness, and others may be louder or quieter than this. It’s the same with tv audio, where adverts are often louder than the program they sandwich.

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