Contributor I

Answered

Volume Limit Wont Change - Pops Back to 100% after few seconds

14 replies
1624 views

Hi, anyone else having this problem? Seems to be reoccurring and the answer has been to power cycle (done 2x) and system outage (there isn’t one).

I have a new Sonos AMP purchased June 2024, when I change the volume limit (50% for instance) it resets to 100% after a few seconds (you can actually watch the slider just move back up).

I typically stream from an iPhone using Spotify, so to test I am playing Sonos radio with no other devices. Same issue. In fact you can slide limit to 10% and it doesn’t change the volume output already coming out of the device that is higher than that level. Cycled the amp, same issue.

This is important as the Amp blew out my last set of house speakers when my spouse accidentally connected her phone with the volume too high. I’d like this set to last a bit longer.

All advice welcome!

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Corry PAnswer

Sonos Staff

Hi @RichGale

Thanks for bring this thread back to my attention!

Apologies - I forgot to update the thread with what we discovered.

So, back when it was reported, we were able to reproduce this issue in our own testing. We are investigating, but have no estimate for when fix might be put in place (I do suspect it will be soon, however).

I hope this helps.

Edit: Big thanks to those who supplied diagnostics - they were very helpful!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry P

Sonos Staff

Hi @MoPac

In theory, I suppose, though if the app had that information it would probably make more sense for it to just try again.

I think the aim will instead be that this simply does not happen in the first place.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

MLSWE

Lyricist I

I had the same problem, also other changes in settings, like loudness didn’t stick - however, turned out this only works if the iPhone (in my case) and the Sonos speakers are connected to the same Wi-Fi. I had the speakers to my 2.4 Wi-Fi and phone to 5 mhz wifi. When I connected the phone to 2.4, the Sonos app worked.

Might fix your problem too :-)

M

MLSWE

Lyricist I

Sorry, ”GHz” that is, of course… :-)

MoPac

Headliner III

MLSWE:

Sounds like your router is broadcasting two SSIDs: One 2.4GHz and one 5GHz. Are you allowed to give the same SSID & password? I had that network condition a few years back and as I remember I could have the phone connected to 2.4 an a renderer connected to 5 and it worked.

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