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Enthusiast II
March 28, 2023
Answered

Volume levels too high after 15.2 update

Good evening,

 

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before. 
 

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud. 
 

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them. 
 

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying. 
 

Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
August 23, 2023

Hi @Tom_69 et al

Thank you @Tom_69  for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

170 replies

Lyricist III
September 14, 2023

@Corry P : it would be great hearing back from you on this matter. Anything that you can share? Even if the implementation needs time it would be great to hear that the issue was at least acknowledged and is being worked on.

Ken_Griffiths
September 14, 2023

@Corry P : it would be great hearing back from you on this matter. Anything that you can share? Even if the implementation needs time it would be great to hear that the issue was at least acknowledged and is being worked on.

Not sure if you’ve missed it, but @Corry P has already commented on this topic here:

 

Lyricist I
September 14, 2023

Our Play 1s have has this problem for months. Our upstairs Beam- separate from the Play 1s - has the opposite problem. There’s no volume limit on the TV. 

Lyricist III
September 14, 2023

@Corry P : it would be great hearing back from you on this matter. Anything that you can share? Even if the implementation needs time it would be great to hear that the issue was at least acknowledged and is being worked on.

Not sure if you’ve missed it, but @Corry P has already commented on this topic here:

 

thanks for pointing this out but I saw it. The post is 22 days old in in the last sentence it’s mentioned that a possible mitigation will be pitched internally. I thought maybe there is something to share on that. lets see

Corry P
Sonos Staff
September 15, 2023

Hi @Kugelfang 

I have nothing more to share at this time.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Tom_69Author
Enthusiast II
September 20, 2023

This issue is still not fixed in update 15.8 and there is no option to remove the volume bug that Sonos applied. 
 

Still millions of your customers unable to use their Sonos products properly as a result of Sonos changing how the system works @Corry P 

 

Lyricist III
September 20, 2023

15.8 release - no change.. still WAY too loud : /

My imperfect solution?
I’ve just bough an Homepod and everything works just as I want to..

I will use my Sonos speakers as satellites for Beam.. Anyone knows if it is possible to use more than two satellites for Beam/Arc?

Lyricist III
September 20, 2023

I reached out to customer service and it was confirmed there too that the high volume level is by design now and not considered a bug ;-(

Lyricist III
September 20, 2023

The only solution I see now is to buy HomePod. I tried Spotify instead for a month and its a little better but still too loud so I realise that itś time to leave Sonos behind.

Lyricist I
September 30, 2023

I have 14 sonos units - but now they are too loud on level one - I’m going crazy - Please fix