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13 replies

king60115Author
Contributor I
October 3, 2016
The volume keeps lowering all on its own. How do i fix?
Edward R
Edward R
Retired Sonos Staff
October 4, 2016
Welcome to the community. We can find out, we just need a bit more to go off. What controller are you using? What Sonos device(s) do you have? What are you listening to when it happens? Please submit a diagnostic and respond with the confirmation number. Thanks in advance.
Try searching our articles for help with your question: https://www.sonos.com/en/support
derekkeane
Contributor I
June 12, 2017
Same issue when using the sonos app.
Airgetlam
Airgetlam
June 12, 2017
derekkeane,

Any chance you could read the post before yours, and take the requested action?
Bruce
derekkeane
Contributor I
June 12, 2017
7485708
Sonos app on iphone 7
2 play 5s
Music stream via spotify
Nico R
Nico R
Retired Sonos Staff
June 14, 2017
Thanks for all of your help around here, Airgetlam. You guys are amazing.

Hi derekkeane, welcome to the Community!

On each IOS device that you're using to control Sonos, please perform the following steps:

Tap the "Settings" icon (the gear icon)

Scroll down to the Sonos icon and disable the 'HW Vol Control' and the 'Lock Screen Controls' under the program options.
Help others find useful content by clicking the like button and selecting the best answer to your question.
    derekkeane
    Contributor I
    June 14, 2017
    Great, thank you.
    RichJackson
    Lyricist III
    January 19, 2018
    Same problem. Just started 1/19/18. Running version 8.2.2. No changes in software on my iPad Pro. Tried numerous things including turnin off the settings noted in a tech reply in iOS “Settings”. I do not have Spotify and have been using this for years. Installed on iPhone8 to see if it might make a difference - it did not.
    Airgetlam
    Airgetlam
    January 19, 2018
    RichJackson,

    I believe I've replied to you in another thread, but if not, I'd highly recommend that you submit a system diagnostic within 10 minute of experiencing this issue, and call in to Sonos to discuss.
    Bruce
    RichJackson
    Lyricist III
    January 19, 2018
    Just ran it and sent the config # ... I will call
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