unexpected error when setting up new system

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Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything.

I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…

Does anyone know what else I can try to install my speakers to the system?

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106rallyeAnswer

Can you put in the wifi credentials while the system is cable connected?

If not, maybe you could elaborate on your wifi set up?

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S

Shawtrooper

Lyricist II

A combination of rebooting my iPhone, and renaming the Play:1 when trying to set it up looks to have overcome the unexpected error issue. I had to set it up as a new system.

Ken_Griffiths

A combination of rebooting my iPhone, and renaming the Play:1 when trying to set it up looks to have overcome the unexpected error issue. I had to set it up as a new system.

As long as you’re sorted and happy then that’s fine. Some of the things mentioned though, like reserving the Sonos IP addresses in the routers DHCP reservation table may have sorted things for you anyway and it could also help to reduce the risk of such things happening in the future too, I suspect.

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