Avid Contributor I

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Unable to update Arc to version 15.11

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AirgetlamAnswer

Note that this is a Sonos Community forum, as such, the only Sonos folks who read these posts are Forum Moderators, and not Sonos support. If you need to contact them, you should call Sonos Support directly to discuss it.

Bruce

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diegsai

Trending Lyricist I

I’ve never had any problems with my 10 speaker Sonos network, but the last 2 firmware updates have also reported “failed - try again” at the end of the update process.
If I exit the controller and run the controller again and view “System | About” I can see that all speakers are updated to the latest firmware.
Not a big deal, but I’m not sure why the most recent Sonos update processes are incorrectly reporting that the updates have failed.
Ross.

The same thing happens to me and that's what I do. I close the app, wait for a while and then go back into the application and everything is updated.

G

GC3

Headliner I

I’ve never had any problems with my 10 speaker Sonos network, but the last 2 firmware updates have also reported “failed - try again” at the end of the update process.
If I exit the controller and run the controller again and view “System | About” I can see that all speakers are updated to the latest firmware.
Not a big deal, but I’m not sure why the most recent Sonos update processes are incorrectly reporting that the updates have failed.
Ross.

The same thing happens to me and that's what I do. I close the app, wait for a while and then go back into the application and everything is updated.

My experience as well. 10 speakers in my system, update initially reports "fail" but still completes by itself.

Stanley_4

Grand Maestro

After following advice from here to set static/reserved IP addresses from my router’s DHCP Settings page for all my Sonos I ended the update/reboot and power failure recovery issues.

R

Rhonny

Prodigy III

The update STILL doesn’t enable crossfading on Dolby Atmos songs on an Arc/surrounds/sub setup… The next song will still only kick in once the previous one has faded out. Grrrrr.

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nikid

Enthusiast II

Just updated my Arc from 15.7 to 15.11. Volume considerably lower again on level 30 than 15.7. Are we creeping back into 14.12 madness again. I will never buy or recommend a Sonos product again.

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GC3

Headliner I

Just updated my Arc from 15.7 to 15.11. Volume considerably lower again on level 30 than 15.7. Are we creeping back into 14.12 madness again. I will never buy or recommend a Sonos product again.

I also have noticed a relatively slight reduction (maybe 5 ticks of the volume gage) in volume with 15.11 but it is not a big deal (for me) to simply make it a little louder. Still sounds great.

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