Hi @michaelweku
Welcome to the Sonos Community!
Connecting to hidden SSIDs is definitely supported, so I’m not sure what’s going wrong for you. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I’m with the others though - there’s not a lot of point in doing so as it is easy enough to circumvent the hiding; anyone who knows enough to hack their way onto your network will not be stopped by hiding the SSID.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein