Unable to connect my existing speakers to new Orbi Pro router set as Access Point

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I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly.

The Orbi is set as an access point because of my firewalla firewall. I have one 5 and three 1s.

The five is connected to my Orbi directly with CAT 5 cable. I cannot, cannot get the 1s to connect wirelessly.

Please advise.

Thank you! Stu

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rattyAnswer

That’s a Play:5 Gen2. Their wireless card has been known to fail.

With the speaker wired you’d need to submit a system diagnostic then call Sonos Support with the diagnostic reference number to hand. They can check.

As for two speakers not working together when both are wired, something else must be going on but it’s not obvious what. Mention it when you contact Support.

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EDIT: I’ve just realised you have Orbi Pro, not Orbi. As a business solution it could well have configuration you’d need to tweak for Sonos to work, such as to permit client devices to intercommunicate on the LAN and/or allow multicast. I suggest you attend to this before pursuing the above.

buzz

Grand Maestro

Have you rebooted the ONE’s? Refrain from Factory Resetting any if the SONOS units without further consult.

S

stuartinAuthor

Trending Lyricist I

Do you mean unplugged? If not, how do I reset?

S

stuartinAuthor

Trending Lyricist I

i rebooted but still cannot connect. They chime as they should upon reboot.

I’m using an Ipone 14 pro if that might be the issue.

Just cannot connect to speakers unless they are hard wired to the router.

ratty

You haven’t disabled the ‘WiFi’ on the wired Five have you? It’s needed to connect the wireless Ones.

S

stuartinAuthor

Trending Lyricist I

Wifi is enabled on my 5.

ratty

Does the Five show “WM:0” in Settings>System>About?

S

stuartinAuthor

Trending Lyricist I

Yes, VM:0

ratty

The Ones ought to connect directly to the Five over SonosNet assuming they’re within range. The Five should be at least 50cm/18” from the Orbi, ideally more. Which channels are SonosNet and the Orbi using?