Trueplay don´t make difference when turned on and off

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I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

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AirgetlamAnswer

Seems extremely unlikely, but just in case, I’d submit a system diagnostic from both systems, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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B

bruno0701Author

Contributor I

Seems extremely unlikely, but just in case, I’d submit a system diagnostic from both systems, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

i already talk to them and the first assistant did the diagnostic and came to the conclusion that was not a hardware problem and told me to fabric reset the speaker and i did that and was still the same so he said that he could determine that the speaker was partially defective and he told to do a replacement in the store i bought, so i did now ii have another one and is still the same, i already speak with other assistant and he told me that was not possible that this coulb be because of the phone and told me that was not a problem, he was kinda rude but ok… but how can he explain the same speaker have different volumes in the same percentage of volumes… it just doesn´t make sense

B

bruno0701Author

Contributor I

Seems extremely unlikely, but just in case, I’d submit a system diagnostic from both systems, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

i already talk to them and the first assistant did the diagnostic and came to the conclusion that was not a hardware problem and told me to fabric reset the speaker and i did that and was still the same so he said that he could determine that the speaker was partially defective and he told to do a replacement in the store i bought, so i did now ii have another one and is still the same, i already speak with other assistant and he told me that was not possible that this coulb be because of the phone and told me that was not a problem, he was kinda rude but ok… but how can he explain the same speaker have different volumes in the same percentage of volumes… it just doesn´t make sense

B

bruno0701Author

Contributor I

thank you so much all for the replys!!! very grateful!

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