Tried Factory Reset on Play1 and Play3. Both stop at Orange Flashing light and don't move to Green Flashing. Unable to connect while Orange light is on.

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Hi Brains Trust.

My Play1 and Play 3 will not reset to Flashing Green Light despite MANY times powering off and re-booting while holding the two buttons. Just stops at Orange Flashing light , which won’t allow connection.

Any idea's please? Thanks

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M

Mattyg444Answer

Contributor I

Thanks for your reply Bruce. Interestingly , I removed one unit completely and brought it home. Plugged it into my network directly into the router and it Factory Reset immediately and went to flashing Green. Must have been some glich in the other network not allowing the same to occur.

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M

Mattyg444Author

Contributor I

Yes, they are all wired in to the network.

How do I action a speaker firmware update with doing the factory reset? Is there an option to do it via the Sonos App? I can only see the option of doing updates to the Controller App. Maybe I haven’t searched deep enough

buzz

Grand Maestro

https://support.sonos.com/en-us/article/update-your-sonos-speakers

The controller and all of the speakers that are currently online will update. If you have multiple controllers, other controllers will complain and ask for an update the next time that you access one.

Airgetlam

Don’t do the factory reset, unless a Sonos rep tells you to.

Bruce

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