Contributor I

Answered

Technical advisers still cannot fix my problem

16 replies
213 views

I have posted before that I have a Gen 1 Play 5 on S1 and an Arc on S2. Each used a separate account and network.

Once I have done resets, S1 will play for a few days it then the "Sonos fond Connect" message comes up and my Play 5 does not get to play music.

This is so frustrating and should be fixed by a line of code. If S1 is connected to Play 5 Hen1, then do not try to connect to S2.

Surely someone at Sonos can ome up with a solution to this recurring problem.

Yes, I know they would prefer me to buy something new, but based on this fiasco, it wouldn't be Sonos. The Play 5 is a great speaker. The support is rubbish.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

controlavAnswer

Lead Maestro

Thanks again, just to clarify, I will need to reestablish a reliable connection with S1, and only then use Phonos Ultimate? I have tried to isolate the S1 and S2 systems from each other. I presume that they do need to exist on the same network? Only then will it “find my devices, reliably”

Unless you have destroyed either your S1 or S2 “households”, or have factory reset a device and not recovered it, the app will work fine. It will not attempt to reconfigure or otherwise mess with your system.

S1 and S2 devices can run on the same subnet. With careful configuration it is even possible to run even more “households” over the same subnet, but only crazy people like me would try that.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Show previous replies

controlav

Lead Maestro

Thank you for this advice.

I want to use my Android phone and SonoPhone does not come up on Play. There are others, one called Phons is a similar price. Has anyone used this successfully? It does seem that you do need to configure a system with S1 before switching control.

It really does surprise me that Sonos has allowed these alternatives to survive, rather than just fix the shortcomings of its own offerings

I am the author of Phonos Ultimate for Android, and yes, it will solve your problems, specifically:

Handles S1 and S2 systems, simultaneously
Will find your devices, reliably
Compatible with Apple Music, BBC Sounds, and over a hundred Sonos supported music services

Sonos have been “supportive” of third party apps, in that they have not shut us all down, which is in their power. In fact, I think they are appreciative of us as we offer solutions for problems that would otherwise cause them to lose customers, so long as we are not a burden on them.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

rdjohnAuthor

Contributor I

Thank you for this advice.

I want to use my Android phone and SonoPhone does not come up on Play. There are others, one called Phons is a similar price. Has anyone used this successfully? It does seem that you do need to configure a system with S1 before switching control.

It really does surprise me that Sonos has allowed these alternatives to survive, rather than just fix the shortcomings of its own offerings

I am the author of Phonos Ultimate for Android, and yes, it will solve your problems, specifically:

Handles S1 and S2 systems, simultaneously
Will find your devices, reliably
Compatible with Apple Music, BBC Sounds, and over a hundred Sonos supported music services

Sonos have been “supportive” of third party apps, in that they have not shut us all down, which is in their power. In fact, I think they are appreciative of us as we offer solutions for problems that would otherwise cause them to lose customers, so long as we are not a burden on them.

Thanks again, just to clarify, I will need to reestablish a reliable connection with S1, and only then use Phonos Ultimate? I have tried to isolate the S1 and S2 systems from each other. I presume that they do need to exist on the same network? Only then will it “find my devices, reliably”

controlavAnswer

Lead Maestro

Thanks again, just to clarify, I will need to reestablish a reliable connection with S1, and only then use Phonos Ultimate? I have tried to isolate the S1 and S2 systems from each other. I presume that they do need to exist on the same network? Only then will it “find my devices, reliably”

Unless you have destroyed either your S1 or S2 “households”, or have factory reset a device and not recovered it, the app will work fine. It will not attempt to reconfigure or otherwise mess with your system.

S1 and S2 devices can run on the same subnet. With careful configuration it is even possible to run even more “households” over the same subnet, but only crazy people like me would try that.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

I have tried to isolate the S1 and S2 systems from each other

This sounds, um, unfortunate. How exactly did you attempt this bad idea?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

rdjohnAuthor

Contributor I

Thanks again, just to clarify, I will need to reestablish a reliable connection with S1, and only then use Phonos Ultimate? I have tried to isolate the S1 and S2 systems from each other. I presume that they do need to exist on the same network? Only then will it “find my devices, reliably”

Unless you have destroyed either your S1 or S2 “households”, or have factory reset a device and not recovered it, the app will work fine. It will not attempt to reconfigure or otherwise mess with your system.

S1 and S2 devices can run on the same subnet. With careful configuration it is even possible to run even more “households” over the same subnet, but only crazy people like me would try that.

Thank you for your help and advice on this. It is certainly the way that I intend to go.

This topic can now be closed, thanks to the other contributors.

Owen_Baker

Lyricist II

I totally get your frustration — managing both S1 and S2 systems shouldn’t break playback this often. The issue seems tied to how Sonos handles cross-network discovery. Try assigning each system a static IP and disabling automatic device discovery between subnets. This often stabilizes S1/S2 coexistence without resets. Still, Sonos should definitely patch this logic to prevent re-connection loops.

Sign up

Login to the community