sub wont register

13 replies
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After some update I suppose, my sub has disconnected and will not register. It is stuck on an update and just will not update. Have been on with support twice where they have tried to force the update and both hung up on me after failing to resolve this issue. Scheduled a level 2 callback who never called. All suggestions they have dont work. I don't think they know how to resolve.

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Stanley_4Answer

Grand Maestro

Maybe try a bit different fix? Go to your router’s DHCP Settings screen and assign every Sonos device a static/reserved IP address. Power down ALL Sonos devices. Reboot the router, clearing the DHCP assignments. Then power your Sonos back up so they can pick up their new (and stable) IP addresses.

Try the update after doing this and see if it works. If not Ethernet connect the Sub to your main router’s Ethernet ports and give it another go.

If this doesn’t work I’d call Support back and give them another shot. Have your previous notes available and you might even shoot them a fresh diagnostic before calling.

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Dna757

Contributor I

Yep I tried that as well. It would not register that way as well.

Ken_Griffiths

@Dna757,

Perhaps try a different DNS in the Router settings. Maybe use the Google or Cloudflare public DNS servers as stated below:

Google:

8.8.8.8/8.8.4.4

Cloudflare:

1.1.1.1/1.0.0.1

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Dna757

Contributor I

Thanks for the reply but no….. Im not gonna try and change DNS or public private server settings…. This is not on me. This is a Sonos product that is out of warranty and voila it fails with no recourse for the client….

Additionally, if one has to go take a deep dive into settings and such than there is a serious problem with what the engineers have developed for the masses…...

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