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Stereo pairing failure

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I have 2 Play 5s (first generation) I can use each one separately, or grouped with my Playbar on the S1 app, but when I try to create a stereo pair i get past pressing the volume up button on the left speaker and then geta message saying “There was a problem creating the stereo pair. Please try again”

Any ideas what the issue could be? I can’t figure it out as both units work independently and also when in a group, but if i try to group the two 5s together, it doesn’t work.

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Mr. TAnswer

Hardwired one 5 to the mesh unit in the bar and disabled wifi on that speaker. It picked up the other one and we’re in business.

Thanks for the help guys :)

Glad you’ve got it working although the workaround is by no means standard.

When wired, the device would create SonosNet and your other S1 speakers would typically connect through that rather than using the mesh Wi-Fi. By disabling Wi-Fi on the wired Play:5, the other Play:5 will be connected to your mesh Wi-Fi, as will the S1 Playbar, but if it’s working as you require no need to troubleshoot further. However, if you do run into issues, first thing I would do would be to enable Wi-Fi again on the wired Play:5, and secondly consider if wiring to the mesh satellite rather than primary node is causing a problem.

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scott62Author

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All the S1 devices are wireless, and I have 1 mesh unit in the garden bar so I assume they're all connected to that one.

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John B

I think.what @Mr. T suggests is an excellent troubleshooting step.

Is your mesh system in bridge mode? Is the router WiFi enabled or disabled?? Is the Boost wired to the router or to the primary. Mesh node?

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scott62Author

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John, I'd have to check all this stuff. I'm just about keeping up with you guys but always looking to expand my knowledge. I'll have a go at the first step of hardwiring the 5s and if no good I'll come back to your questions :) Cheers, Scott

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scott62Author

Trending Lyricist I

Update : took both units until the house, plugged ethernet cable into one from the primary mesh unit. Stereo pairing worked straight away!

Brought them back onto the bar and turned them on expecting to see the pair, and to start with I did but no sound from the right speaker. Had to add the speaker again, and once I had the stereo pair had gone and won't pair again. I'll try it again

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scott62Author

Trending Lyricist I

Hardwired one 5 to the mesh unit in the bar and disabled wifi on that speaker. It picked up the other one and we’re in business.

Thanks for the help guys :)

Mr. TAnswer

Hardwired one 5 to the mesh unit in the bar and disabled wifi on that speaker. It picked up the other one and we’re in business.

Thanks for the help guys :)

Glad you’ve got it working although the workaround is by no means standard.

When wired, the device would create SonosNet and your other S1 speakers would typically connect through that rather than using the mesh Wi-Fi. By disabling Wi-Fi on the wired Play:5, the other Play:5 will be connected to your mesh Wi-Fi, as will the S1 Playbar, but if it’s working as you require no need to troubleshoot further. However, if you do run into issues, first thing I would do would be to enable Wi-Fi again on the wired Play:5, and secondly consider if wiring to the mesh satellite rather than primary node is causing a problem.

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