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whiskeymike
Contributor I
February 14, 2023

Spectrum problem

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

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buzz
buzz
Grand Maestro
March 10, 2024

At least you don’t have much WiFi interference. Currently I’m in an urban area. I have fiber — that’s great. On the not so great side — at times I can see about 70 access points; a combination of home mesh systems and a medical facility next door. There are a few “smart guys” who are using channels 8, 9, & 10. I suspect that some of these are “auto”.

    danprtr
    Contributor I
    April 22, 2024

    Replaced my Spectrum SAX2V1S with a TP Link AX1800 ($85 cost) and my Sonos connectivity issues disappeared.  Not sure what the problem was with the Spectrum router but cost of new router was way worth the time saved in fussing with the Sonos app on speakers disappearing.

      Yellowvette03
      Yellowvette03
      Contributor I
      May 15, 2024

      Hi,

         As of 5/15/2024 the problem persists. I went with a inexpensive AX1500 and Sonos Beam,Sub Mini,2sl wireless . All working fine as of now.

       

      Music is life
      Abq2Gsp
      Lyricist III
      July 3, 2024

      Spectrum router caused all the problems with mine. I kept the modem and exchanged the new "latest" router Spectrum gave me with a TP Link 4 and all works now. Fought same thing you were for 2 months. I finally found something in the Sonos site that says Spectrum routers don't work.

      rustygc
      Lyricist I
      October 4, 2024

      I’m having the same issue. All of my Sonos devices will randomly appear and disappear out of the app. Also there isn’t alignment on the desktop app to the mobile app on what Sonos devices are available. 

       

      ISP: Spectrum

      Router: SAC2V2S 

      Sonos apps: up to date as of writing

      Sonos Devices: One gen 2 (x2), Bean gen 2, Move, Roam (x2)

      Mobile: iOS 16.5

      Desktop: Mac OS Ventura 13.3.1 (a)

       

      I have 2 iPhones, 2 Apple Watches, 2 Apple TVs, 1 Macbook Pro, 1 PC, 1 printer, 1 garage door, etc and none of them have issues with the network. I also have another house full of Sonos that works but it’s on AT&T fiber. Not sure what the router is. 

      Have done unplug/replug, reboots, factory resets, software updates, been on the phone for about 3 hours total now in addition to all of my own troubleshooting. Spectrum said they can’t split the network as Sonos has asked, but they can “guide” individual devices to use the 2.4 vs the 5. However, Spectrum also said that the Ones don’t appear to be capable of 2.4, they could only to 5. Hmmm...

      Still working with Sonos’ escalation team who is asking the engineering team for help. Spectrum is sending out a technician as well. Getting good help now that I’m up to the escalation team but I don’t know if there will be a palatable solution.

      To me, wiring all of these devices is not a solution. That defeats a core purpose of Sonos.

      Permanently keeping a device plugged into my router is also not reasonable. Sonos has suggested this as it apparently helps the other Sonos speakers. In my opinion, having something plugged into the router to help the Sonos system achieve “Effortless Listening” as is advertised on the website should be supplied by Sonos free of charge or included in the first place.

      Fingers crossed for a clean solution that doesn’t involve spending more money or wasting a device. 

      I am having the exact same issue. Has there been a resolution?

        Julienne666
        Lyricist I
        October 4, 2024

        Just replaced my spectrum router this past weekend because Sonos customer service mentioned it’s a known issue with Spectrum routers; I always had at least 2 speakers missing! When I added two Sonos era 100s in December, the situation only got worse. I was really getting ready to return them. I have 5 Sonos speakers and was suuuper frustrated.
         

         I tried the NETGEAR router mentioned in this thread, but it didn’t work for me! Maybe I got a dud because I bought used from Amazon.

        I caved and bought an Eero router fr Best Buy and omg, I wish I did this sooner…returned rented router to spectrum today. Good riddance!!! 

        What model etc? 

        Sorry just saw this response all 2000 late. I got the cheapest model at the time  at best buy

        eero - 6 AX1800 Dual-Band Mesh Wi-Fi 6 Router - White

        Model:N010111 

        SKU:6433416

         

          Yellowvette03
          Yellowvette03
          Contributor I
          October 4, 2024

          It is still an aftermarket router.

          😊

          Music is life
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