Contributor I

Speakers won’t re register to Sonos account after factory reset

38 replies
36110 views

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account.

When I attempt to register them, after a long while of trying to link it displays a message saying “Setup problem”, asking me to check my internet connection (which is fine) and that my speakers are plugged in (which they are). It also says to check the system settings on my controller device (iPhone) to check the time and date settings are correct (which they are - just the automatic iPhone time and date).

Have checked my Sonos account on the Sonos website and it’s showing that the 2 speakers are both registered to my account (albeit showing the date of registration as the date I originally registered prior to the factory reset).

Can anyone explain to me why my speakers aren’t registering now, and how I can go about fixing the problem?

Thanks!

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Ken_Griffiths

Does the speaker setup work if you try it whilst the speaker is cabled to your router over Ethernet?

Ken_Griffiths

Oh and don’t forget to choose the Boost Mode setup if you do try that ...and please see the below link of how to switch back to the standard WiFi mode before disconnecting your speaker cable from the router:

Switching a Sonos Household between Standard & BOOST mode & vice versa

R

r0bbailey

Lyricist I

I have exactly the same issue. Trying to set a Play1 up on a new network. Have tried both wireless and boost setup and factory reset. The product is showing up in the account, and everything works fine in terms of setting the Sonos play 1 up. However, once setup, and the controller looks as though it’s going to its normal home screen for choosing music etc, it defaults to the “Register your speakers” (we can’t find any speakers registered to your sonos account) screen.

Clicking on register your speakers results in exactly the scenario outlined above - a lot Ng250up time (a number of minutes) trying to do something, then displays exactly th same message as above. This happens on loop and there doesn’t appear to be an way to get past this stage.

Any help much appreciated as I have a useless product at the moment. I’m a long-time sonos user and always been happy but this is getting massively frustrating

Ken_Griffiths

r0bbailey,

I would contact Sonos Support via Twitter where they provide 24/7 support and they can perhaps take a look at at what is happening ... see below:

Contact Sonos Support via Twitter.

D

DenbojAuthor

Contributor I

Ken_Griffiths

Thanks for the response. Have tried connecting one of the speakers via Ethernet and afraid it still doesn’t work. Also can’t change to boost setup mode as can’t get any further I to the app without registering the speakers (which I can’t do). All very frustrating.

What if I don’t have Twitter? Is the email support function as good?

Thanks

Ken_Griffiths

I understand the 24/7 support is via Twitter and Facebook ... the email option will obviously work, but I’m not sure that is covered 24/7, so you may have to wait till the weekend is over to get a response in that instance.

Ken_Griffiths

Denboj/r0bbailey,

If you do get this issue fixed, can someone here please kindly let me know what the problem was, just for future reference please ... thank you ?

K

Kingofbytes

Contributor I

Having this same problem now - working through Twitter support - not very good thus far....will keep you posted. Having the exact same problem as Denboj and r0bbailey....

K

Kingofbytes

Contributor I

OK, so Sonos support was of no real help - just relaying their standard flow chart troubleshooting tree. THey were bringing up the 'not a good signal, plug into the router, asking for the model of router, etc.etc'

The problem with this type of thoughtless troubleshooting is that it completely ignores the 10 or so sonos speakers I've setup with no issues.

In any event, the problem I was having was due to a duplicate IP address on the network. There was a computer on the network that was hard coded for an ip address that was within the DHCP scope. It took a while to find it. However, once I changed the hard coded computer to an ip address outside of the DHCP range, everything worked as expected. I was able to register the speaker and create the stereo pair like normal.

HTH!

A

ArturoZ

Lyricist I

I had the exact same problem, with the ethernet cable I resolved it, Thanks

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