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User584043
Contributor III
August 25, 2018

Speakers Out of Sync

Hi,

I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3.

The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again.

I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303

Thanks in advance!
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    12 replies

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    nozomiyume
    Lyricist I
    February 26, 2019
    I'm having the same problem: Diagnostic id is 726400760
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 26, 2019
    I'm having the same problem: Diagnostic id is 726400760

    Thanks for the report. Your speakers are showing wireless communication errors with your Boost. Please try changing the wireless channel your Sonos system is using.

    If that doesn't help, look around and in between your Sonos components for third party wireless devices which could be causing interference. Common sources of interference include cordless phones, wireless cameras and wireless baby monitors.
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