speakers on 2.4ghz but can't access while logged into 5ghz

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On my dual band router all of my Sonos speakers are connected to the 2.4 gigahertz channel. If I'm logged in through the 5 gigahertz channel on my phone I cannot see my speakers through the Sonos app. On my previous modem it didn't matter which Channel I logged into. The Wi-Fi Channel shouldn't matter as long as the item is connected to my router one way or the other. For some reason that is not working on my new router. Any suggestions or settings I need to change in my router?

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LeedesertAnswer

Contributor I

I'm using a Motorola cable modem Wi-Fi router but since I posted this I figured out what was wrong. I have two separate bands activated, 2.4 and 5, but somehow the guest login was left on and was also set for five gigahertz. When I was logging in to my router from my phone it was logging into the guest login which shows a different Mac address and also blocks you from seeing things on the network. I turned that off and now everything is working fine.

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V

varunaX

Lyricist III

thing is there is no issue with my sonos system or network. all my speakers work fine. its just that they are on 2.4 while my phone is on 5ghz, so they dont show up on my phone 100% of the time.

i swear i used to be able to see them and control them all fine on my phone for years, but all of a sudden they start not showing up, exactly like the OP is describing.

Airgetlam

Which is why I’m suggesting contacting Sonos Support.

Bruce

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