Speakers Not staying connected to App

12 replies
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I have an Arc Bar, two Sonos Ones for surround and a sub working together (or used to) in my living room.

Yesterday (1/23/2023) there was an update to the system/app for Apple and now the system no longer stays connected or even works together.

All speakers are intermittent in connecting to the app as well as themselves. I can not form the surround room anymore. The sub just wont connect at all.

I have factory reset the entire system at least 4 times at this point. There has been no change to my wifi system for over a year and nothing else is having issues.

Any help would be greatly appreciated. Thank you in advance.

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LouisMAnswer

Contributor I

I finally have this solved and my SONOS system is now working as intended and better than it has in a long time.

This was not a network issue on my end, but a preference on how the SONOS system prefers to operate. This issue only truly shows up when you have speakers grouped like a surround system.

The solution: Hard wire any one of your SONOS devices to your network. This will remove all SONOS devices from your WiFi and allow them to setup the SonosNET network. This is the preferred network for the devices to connect and you will have no issues.

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Skisnowdog

Lyricist I

Cotrolav is right. Changing from connecting to the WiFi network to the Ethernet and using SONOSnet is a network issue and not just a documentation issue.

Bottom line, the SONOS are wireless speakers designed to be grouped together on a WiFi network and they do not retain the network setting necessary for to keep functioning. Having to plug them in with Ethernet is not the solution.

I have the same problem when grouping speakers together on a WiFi network. Eventually the speakers are not connected and I have to go through the whole process to connect them. This is a more recent issue, I have had the same speakers for 7 years and rarely if ever had to do that previously. I will try blocking 5g.

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LouisMAuthor

Contributor I

I am curious if that works for you. I know for me it didn't. The only solution that worked for me was to simply connect one to ethernet to one speaker in the sonos metwork. Since doing it, I have not had to regroup a single speaker. They just work and it's worked flawlessly for months.
I did try to unplug the ethernet just the other day and surprise!! Issues with grouping and finding speakers. Plugged it in and all worked immediately.
I have an ethernet outlet next to one speaker, so it isn't am issue for me and it fixes the issue entirely for me.

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