soundbar cuts out

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Hi everyone,

So I have a soundbar with Sub and surrounds in my living room and multiple different Sonos speakers of different generations throughout the rest of my house.

For some reason the living room audio cuts in and out randomly when I’m trying to play music throughout the whole home (it never does it when I’m watching TV and it’s just in the living room).

I have a mesh NetGear router and 2 extenders and the whole house is wired with cat6.

Recently, I tried to change the configuration of my Living Room by connecting via ethernet but when I then tried to connect the other speakers throughout the house the Sonos app gave me an error, saying It wasn’t possible because of the extenders, which is odd as it’s all one and the same network if you know what I mean.

Any thoughts on how to fix this ?

guy

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Corry PAnswer

Sonos Staff

Hi @editgodlas

Welcome to the Sonos Community!

Your Sonos system isn’t going to like the extenders whether any Sonos devices are wired to the network or not. We recommend the use of a mesh WiFi system, as they are much more robust and capable.

It could be, however, that you are experiencing dropouts due to a poor choice of Group Coordinator - the room selected first and in charge of a group. This should ideally be the room with the best connection to the network - one that is wired to ethernet, or one that is closer to the router than the rest. It may help to put the soundbar in charge of the group (selected first).

If that doesn’t fix things, there could be interference - I recommend a read of our Reducing Wireless Interference help page, and a call to our technical support team if that does not work - please be prepared to have your extenders blamed, however.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ok so I will cable my soundbar in my living room via ethernet (but not the Sub or surrounds (Connect Amp)) and then the rest of the units in my house via WiFi / SonosNet.

I Will report back with an update.

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