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steve67
Contributor I
December 12, 2022
Answered

SONOS will not register

I have a Sonos system with nine devices all running on a unifi network. It’s been working fine for 3+ yearrs. I recently had to reconfigure all the devices with static IP...no problem there.  Using the App most devices setup just fine BUT my playbar and one other speaker will not register.  It goes thru the whole setup, then says it found the device but until it gets registered of course it will not work.  I can see the device on my network controller but if I try to debug and go to <playbar IP_addr>:1400 that port does not respond.  It’s there but SONOS refuses to recognize it.

Another query….if I plug in diretcly via ethernet the app does not find the playbar after a reset......so how can I setup the unit?   It has worked in the past since it has always been plugged in.

 

Any help appreciated.

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steve67Answer
Contributor I
December 13, 2022

Well I solved it.  Just created a seperate VLAN, stuck all the SONOS devices on it and boom….all worked

 

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MiketheD
Trending Lyricist I
April 13, 2024

The Sonos controller?  You mean the Sonos app?  Have done so and same issues.  Reset app and rediscovered existing system.  Got the initial sub back but new 2nd sub still won’t allow assignment to any room.  Connected, but “Not assigned”.  When click on that it asks to let us add a sub to one of the rooms.  When that continues it says that a compatible Sonos speaker is required to add Sub.  Below that is a circle with an exclamation point in it.  When I hit Done I go back to the Sub issues “Not assigned” menu.  Blue circle next to the Issues: Not assigned menu item.

MiketheD
Trending Lyricist I
April 13, 2024

Me again.  I am wondering if I have inadvertently found my answer.  

 

“You can’t add two Subs to a stereo pair.  You can only add two Subs to a Home Theater room.”

 

I am trying to add a second sub to a room consisting of a stereo set of ERA 300s with one sub, not a Home Theater room.  If the old post (7 months ago) I located is correct, I have my answer.

Thanks!

    Kblizz24
    Contributor I
    May 22, 2024

    None of these solutions worked. Tired factory reset. New dedicated network. Hardwired option. Product refuses to register to my account no matter what I do. 

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