Sonos system won’t connect to new home wifi network

The only way to not have problems with Sonos is not buying one. It works well when you’re over the 5hr product setup but having to call, email, go buy an ethernet cable, connect, and reconnect, and then being told you need a new internet service provider to get a speaker work is ridiculous. None of my 4 smart TVs have had any issue on the same wifi. Some how two Play 1 speakers can’t even connect to a simple wifi. And the worst part? None of them have bluetooth, so you are stuck with an expensive paper weight until you get a new ISP.

That’s an odd position. Most of us have had stable Sonos systems for years and years. 

I’d imagine none of your four smart TVs need to constantly communicate amongst themselves in order to function, like Sonos does.

Certainly no PLAY:1s have Bluetooth, but there are a plethora of speakers that are much newer that do. 

…or you can simply ‘bridge’ the ISP-provided router🤔?

That’s if the existing router maybe does not handle SSDP multicast broadcasts too well, or it falls over when it comes to ‘proxied’ IP addresses, assuming you maybe have some SonosNet-incapable devices.

Best way to connect to a new WiFi is don’t 

All my wireless and wired devices connect to my eero mesh WiFi device and when I change isp all I do is put the new router in bridge mode( if that isn’t possible disable the WiFi) then plug my eero main box into the isp supplied box

i have run my eero system for 6 years without issue and I don’t need to worry about changing passwords on my devices all my Sonos devices are connected on sonosnet apart from the roams and moves never had any connection issues unless the ISP has outages 

Called last night.  Was told exactly that - call your ISP.  They can help you with wifi.  I connected to the old wifi router (still powered up, use it for troubleshooting) with my phone, updated the SONOS Port (which for some reason was connecting to the old router).  After the update it immediately reverted back with all associated SONOS Amps to the new wifi router (which has been installed for 6 months).  It took 2 minutes to fix, yet Support and their 10 minute script repeatedly tells me to call my ISP.

SONOS, if after a power outage, your Port product reverts to a wifi previously used, you have an OS problem in your software.  Applying an update, and the Port connects to the most recent wifi?  Lame.

I am having the same issue and the same complaint. If your Wifi network changes it shouldn’t be so difficult simply to update the wifi settings through the app. I have the Sonos2 app on an android phone. I have tried connecting my Play 5 into my new wifi router. I tried creating a new system. It doesn’t work. I am just going to ditch Sonos and buy a couple JBL bluetooth speakers and save myself a continuous headache.

How would you update information held on a device that has no screen and with which the user has just broken the only form of communication - the old wifi? Especially on older Sonos devices that do not use bluetooth for set up?

I think it is possible to put the credentials of the new wifi in the system while it is stile connected to the old wifi. This does mean you need to put these in before breaking the connection with the old router or changing credentials on existing wifi..

Or you use my preferred method, set the new router with the credentials of the old one. 

My new Sonos Move2 arrived today. My iPhone SONOS App sees the speaker and connects via the beep beep beep microphone thingy. Then, moving on to the wifi connection - - it won’t connect. What to do? How do I speak to a real SONOS person? I expected plug and play. I’ve done the resets, reboots, updates. I’m tech savvy but I can’t waste time like this.

I installed a new router but have been unable to connect with WiFi and had to revert to an Ethernet connection

Followed all the helpful instructions using the Sonos app and the manage networks section of the app is blank

Any ideas as I can’t click on the update button as it doesn’t exist?

My Sonos Play 1 works fine with an Ethernet cable. However, once it is disconnected the system resets itself, does not recognize the speaker and requires me to “Set up a new system”.

For all the Sonos apologists I say this...When you have more product pages dedicated to fixing your products then highlighting the advanced features your product is defective.

My Wyze cameras sustained lighting strikes and router replacements and never had an issue. I cannot say the same for my Sonos speaker. I dread getting on with Sonos customer service for two hours of my life but will rather than having a decorative “brick” speaker.

Sadly, I really like the sound of the Sonos soundbar but if this is what I have to experience every 3 months I will stick with my Klipich.

If anyone can come up with a solution rather than rebooting my router, system resets and product positioning I am hear to listen.