My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.
Sonos system won’t connect to new home wifi network
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Yes, I actually did what you did. I had to do a factory reset by being very careful to “continue to hold the button down as instructed until light turned green. Took a bit longer than I expected. Got it connected and works great!! Thank you
Sue,
Thank you. However, I actually got it to work with about four hours of my time. I am still not happy with the connectivity issues but I appreciate the informative reply.
Nacirema
My Sonos Play 1 works fine with an Ethernet cable. However, once it is disconnected the system resets itself, does not recognize the speaker and requires me to “Set up a new system”.
For all the Sonos apologists I say this...When you have more product pages dedicated to fixing your products then highlighting the advanced features your product is defective.
My Wyze cameras sustained lighting strikes and router replacements and never had an issue. I cannot say the same for my Sonos speaker. I dread getting on with Sonos customer service for two hours of my life but will rather than having a decorative “brick” speaker.
Sadly, I really like the sound of the Sonos soundbar but if this is what I have to experience every 3 months I will stick with my Klipich.
If anyone can come up with a solution rather than rebooting my router, system resets and product positioning I am hear to listen.
I am so disappointed and have followed all the advice and I am experiencing the same problems mentioned here. I have moved home before but never experienced this problem linking to a new wifi. I have spent hours and days trying to resolve (have play 1 sonos). As others have said on here…whatever the problem, the solution should not be this difficult! Grrr! Is it this new updated app?
had the exact same issue with a stereo pair of Play:One’s. ran through every possible fix. ended up just running an ethernet cable to one of the speakers, which is a stupid thing to have to do with wireless speakers. Will never buy a Sonos product again.
I’ve done several factory resets and still can’t Update the Wifi network, Forced to use my Sonos One S2 wired to ethernet cable.
I have seen a factory reset working but only using the IOs App. Sadly this was when i went on a trip and crazily too my Sonos with me! In the past changing Wifi network worked when using ethernet cable but the last time I did that was years ago, obviously If I’d know latest version of Android app was rubbish I would not have taken Sonos with me! Now I’m home without access to an Apple device and can’t get my Sonos back on home wifi network.
Forcing a factory reset has also screwed up my settings, had to re-add all the services and Alexa is still not synced correctly...how many hours I’ve wasted on this. Can Sonos please fix the Android version of the App PLEASE!!!!
Mick75,
I hear you...it is very frustrating.
Good luck,
Nacirema
Seems like they have removed this option altogether:
https://support.sonos.com/en-us/article/issues-during-wireless-setup
Unsupported products
Currently, the Sonos app can update WiFi settings on Sonos products that are capable of using Bluetooth Low Energy (BLE). Some Sonos products don’t have BLE capabilities, so the Sonos app will not be able to discover them in order to update their WiFi network information. These products are:
- Connect (Gen 2)
- Connect:Amp (Gen 2)
- One (Gen 1)
- Play:1
- Play:3
- Play:5 (Gen 2)
- Playbar
- Playbase
- Sub (Gen 1)
- Sub (Gen 2)
- SYMFONISK Bookshelf (Gen 1)
- SYMFONISK Table lamp (Gen 1)
It took me several tries after reading several responses but finally I was able to connect my older (play:1s and play:5) to a new wifi network. I did not have to go back to the S1 Controller nor did I have to hardwire, but since they are older products I could not just “update network”. I had to do a factory reset and setup a new system again.
This is what I did
Reset: https://support.sonos.com/en-us/article/reset-your-sonos-product (go to the All other Sonos products section)
Setup a New System: https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
**** The important thing to note here, which is what tripped me up …. you will be prompted to join a “Sonos network”, join that network but to continue you also need to JOIN THAT SAME NETWORK ON YOUR MOBILE DEVICE (this is the step that is not mentioned in any articles that I found). Once you do this then your mobile device is connected to the speaker and it can be added. At this point you can switch the speaker (and your mobile device) back to your home wifi.
You will have to repeat all of the above for each speaker, but at least I didn’t have to buy newer products =)
Thank you so much Sue. Eventually got it to connect by doing another factory reset, following your instructions and connecting an ethernet cable. What I can't understand is how we ever got it setup in the first place unless the factory reset doesn't actually reset it completely 🤔
The factory reset finally worked!!!!, after re-configuring my home router to have multiple WIFI channels so I can use Sonos on the one dedicated to 2.4GHz. I had to do it will ethernet cable unplugged and my mobile device needed to remain connected to the same 2.4GHz network.
What a waste of time, how hard can it be to make the ‘Update Networks’ option work in the Sonos App. If you can connect to a new network as part of a factory reset, surely you can make it work without a factory reset!
Now I need to update all the other devices in my house with my new WIFI network details. A bit more pain, but luckily I don’t need to factory reset them all, they have this handy feature where you can select a new network and just put in the password!
As some have mentioned, if you get a new router, the most simple option is to set the name and password of the new wifi the same as your old setup. Unfortunately, this wasnt possible in my case as the old password wasnt accepted by the new router (it didnt have a number in it!).
I wanted to add an S5 (gen 1). Factory resetting didnt help, changing the network name and trying to set up on that didnt help, plugging into the router when prompted during the wifi setup didnt help..
What eventually worked was either reinstalling the sonos app (ios) and/or disabling the 5Ghz wifi signal (which is the same name as the 2.4Ghz). Factory reset and set up worked (even after then reenabling 5Ghz). Not sure if one or all of these was required, but worth a try if you’re in the same situation.
I am having a Symfonisk speaker and tried to connect in a new wireless network. Even after various factory resets the app would not save the device that was visible in the Wifi.
Hope this has to do with the app issue.
Agree with all of these comments. I have three gen 1 Sonos products. They cost a lot when I first bought them but I considered it worth it based on the build quality and sound. They are absolutely useless now with me not able to connect to my new network after days trying every possible combination. How hard can it be Sonos. You have absolutely trashed your brand and reputation. I could not recommend Sonos to anyone. My speakers will be on the verge next rubbish collection.
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