Sonos System with missing rooms on Google Nest Wifi

44 replies
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I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

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Corry PAnswer

Sonos Staff

Hi @Pz8675309

Thanks for sending me your case number via DM, I've reached out internally and a colleague should contact you soon, if not today then tomorrow.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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kgerman

Contributor I

I wish I had the option of rebooting my network and fixing it, but they still don’t show up. At this point I have no solution.

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Pz8675309Author

Trending Lyricist I

@kgerman well, now, after the latest app update a few days ago restarting my wifi no longer fixes the problem. Now two rooms and five speakers do not work. There are SO MANY people having issues with these products. You can see it on every social platform. Maybe someone will start a class action lawsuit against Sonos. I know I feel like I was completely ripped off.

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Michael_16

Contributor II

I have the same issue. It is increasingly frustrating. The speakers will play if I hit play or use Spotify but they randomly disappear or my library disappear. Customer Service is a long wait and pretends I am the only one having this issue and have obviously not been trained on how to solve this problem. Can you please just figure out a way to make this compatible with Google Nest?!

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Pz8675309Author

Trending Lyricist I

@Michael_16 totally agree, their customer service is really, really terrible. Even earlier in this post, in response to this issue, there is someone (I believe) from Sonos bragging about their new AI customer support and the “millions of people who are not having issues.” Not sure if anyone from Sonos is reading these (doubt it) but if they are, that is NOT how you want to speak to someone having issues with your products. 👎🏻. There is so much noise about their terrible support, here, FB, Instagram, Reddit, app stores, anywhere you look it's a ton of negative feedback about the app and products in general. You would hope they would listen. But it seems like they are now a company who is interested in pushing product and not standing behind them.

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