Sonos System with missing rooms on Google Nest Wifi

@Corry P 

• The missing room has not come back on the app. Family Room is not there. Strange it is there in the diagnostic. 
• I have moved the Family Room (RR) speaker away from the node. 
• It is not always the Family Room that disappears. I have had the Kitchen room/speaker disappear and also Living Room as well. The issue is not isolated to one room or particular speaker. 
• the Google home app is not showing anything paused. That did not work
• The missing rooms will not come back on their own. The only solution that works (temporarily) is to go into the Google Home app and restart the network.

Hi @Pz8675309 

Well, thanks for trying those things. I do recommend you keep the right surround speaker and Nest node apart, however.

Seeing as the room was not missing from the diagnostics, I’d like to see if the controller is the issue. If the Family Room is still missing from the app, please take the phone with the Sonos app running on it through to that room, and toggle WiFi on the phone off and on again - I want to see if connecting to the same Nest node as the Arc will make the room reappear. If Family Room is no longer missing, please do this with whichever room goes missing next.

Something else that might be worth trying is to reserve static IP addresses for your Sonos devices. There are instructions for how to do this on your Nest here: https://support.google.com/googlenest/answer/6274660. It doesn’t matter what addresses you give them, just that they don’t change, so I recommend reserving the addresses that each device already has - that way, you won’t need to reboot them after reservation. I see no evidence for the need for this (there are no reported duplicates in the diagnostics), but the symptoms do match, so I think it is worth trying if nothing else helps - there’s no harm in trying.

I hope this helps.

@Corry P i tried toggling the wifi. That did not work. 
 

I will try the reserved IP addresses and let you know if that helps at all

@Corry P interestingly after two days and no further action from me Family Room is now back and showing up in the app. This obviously does not solve the problem but adding it here in case it is helpful. 

That’s a good indication of a IP lease lapse and re-allocation. 

@Airgetlam thanks. If it is IP lapse as you mentioned any remedies you recommend? Would the reserved IP addresses that @Corry P recommended solve for this? 

Absolutely. The lapse of an IP reservation and re-lease would certainly be helped by assigning reserved IP addresses. That way, when the lease expires, it would go back to the currently ‘reserved only for the one device’ IP address, and not give it (potentially) a duplicate IP address, if the router is in a state in which it has forgotten where it is in the DHCP table. 

It’s one of those things I learned about several routers ago. I have no idea if my current router can get in that situation, because I’ve reserved IP addresses for pretty much everything in my home at this point. Given the number of brownouts in my new home, it is probably a good thing, too. The thing for me was I left open the first 100 IP addresses for random ‘guest’ devices to grab as needed, and used the upper range for my own network devices. It’s worked well for me for many, many years, across at least three routers. Sure, it takes a half an hour to set up my devices, and was rather intimidating the first couple I did, but once I understood what was going on, it not only became easy, but took about 10 seconds per device. It was much harder learning how to do it than it was doing it, for me. But reading the routers manual worked well, and it really was, once I got into it, easy to do. And in my not so humble opinion, it is ‘good housekeeping’ for a network. When it can be done. I’ve seen some routers (looking at you, StarLink and T-Mobile) that don’t allow you access to do so, which is somewhat frustrating to me, as a tinkerer. Perhaps they handle the possibility better, but not having access to that data in some form is somewhat constricting to me. 

@Airgetlam @Corry P Thanks again. I have successfully gone into the Google Home app and reserved IP addresses for the seven speakers in my Sonos system. I will give it a few days and reply back here in the next week to confirm if this solved the issue  

@Corry P @Airgetlam as of this morning the room Family Room has again disappeared from the app. The reserved IP addresses did not solve this issue. Pretty frustrating. 

Hi @Pz8675309 

I’m sorry to hear that - I had my hopes up for IP reservation.

Have you tried rebooting only the closest Nest node when the Family Room goes missing? It might be worth a try. If the room comes back before the node has even finished rebooting, then the Arc has successfully connected to another Nest node - it might even be worth trying things with the Family Room Nest node turned off for a few days.

One more idea might be to disable the option described on the following page (if it happens to be enabled, of course):

https://support.google.com/googlenest/answer/12495633?hl=en&ref_topic=9832042&sjid=10228425757529638402-EU

If this doesn’t help, I’ve kind of scraped the barrel here - I would recommend that you get back in touch with our technical support team, but to do so with a phone call in the first instance as there are simply more tools available to the agents on the phone lines. I recommend you supply the agent you speak to with a link to this thread (or get them to Google “site:en.community.sonos.com Pz8675309 google nest”) at the start of the call so you don’t have to recall everything attempted here so far.

I hope this helps.