Sonos speakers randomly dropping out then Sonos stopping

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Is Sonos working on an update to fix these random drops? I’ve had Sonos for over 12 years and upgraded all speakers when we moved about 3 years ago. I’ve always been such a Sonos advocate but I wouldn’t recommend this to anyone. What is being done to correct these issues? This is not a WiFi issue and it is not a latency issue, it is a Sonos latest app update issue that is wrecking the value of the whole system. I’ve been on with Sonos support for over 1.5 hours and they basically gave up. Please help!

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AirgetlamAnswer

@LCWMB , that sure sounds like a potential duplicate IP problem. I’d try unplugging all Sonos devices from power, then rebooting the router. Give the router a couple of minutes to come back up before plugging back in the Sonos devices.

I would not factory reset them, if the issue continues, which would most likely erase all the useful data that might explain to Sonos what the issue is.. I’d instead submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Stanley_4

Grand Maestro

Submitting a diagnostic sends information to Sonos but to have them look at it you must contact support

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