Contributor I

Sonos S2 keeps loosing Play1 & Play3 from my system once I remove the ethernet cable

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Hi Sonos,

I’ve been in the tech world for the last 3 decades and have always been up to speed with most of the recent technologies (just to point out I’m no newby to networks & technology, so I don’t get these reboot this or that)

What has happened with my Sonos speakers over the last couple of months is getting ridiculous.

I never had any issues when I used the S1 app and my 2 Play1’s and 1 Play3.

After upgrading to the S2 app and upgrading the speakers in the beginning everything was fine, but now since a couple of months I keep loosing my devices… (always the same 2).

I’ve browsed through every solution on this forum, but the same result over and over again.

I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).

I can reset the router, unplug the speaker, but it does not reappear.

It’s come to a point where I’ve even tried to re-install the S1 app, but there is says, this speaker can only be used on an S2 app…

My network is 1 router with DHCP setup and 3 wifi routers connected via ethernet cable, all set up in bridge mode….

There is no solution I find that brings back my speakers. It’s so frustrating I’m even considering throwing out all my sonos stuff and replace it with decent working stuff…

Even start to think that Sonos is deliberately breaking up connections to that you buy newer gen stuff.

Are there any options I can check & try out (eventhough I’ve already tried out all options that I’ve read about)

thanks for any suggestions

Micha

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M

MichaVNAuthor

Contributor I

I’d check the routers that are being used as APs. Make sure they really are in bridge mode.

If the failure to find the system correlates with the phone being attached to a specific AP then suspect it could be blocking multicasts/broadcasts.

hi Ratty,

I was already 100% certain as I had spent a lot of time configuring my Wifi6 system.

Just to confirm, I double checked the settings and they are all set to AP.

Also, since I have ASUS ZenWifi AX system and there seem to be issues with Sonos, I even checked if the Airtime Fairness option was disabled (and it was)

So, I’m open to all suggestions. You can imagine that it’s really frustrating….

ratty

Plugged in the network on the Play1 in my office…. guess what?

that Play1 is found (like before) but the other Play1 and Play3 are not found

They wouldn’t be, at least not immediately. It can take a minute or three to switch between WiFi and SonosNet modes. If they’re still not visible after 5 minutes try powering them off for 30 seconds then on again.

Since the system worked fine in SonosNet mode before it should work again. Unless, of course, there are periodic bursts of interference which are spoiling the party. A system diagnostic and a consultation with Sonos Support would be needed to dig deeper on that.

Mr. T

I have the Asus Zen WiFi AX system (XT8) and never had an issue with my Sonos players not being found, albeit I’m using SonosNet rather than wireless. Easiest solution is keeping one of your speakers wired or buying a Boost. You should be able to use your Bridge upgrade credit to get a discount on the Boost.

ratty

Easiest solution is keeping one of your speakers wired or buying a Boost.

This ^^^.

Far more predictable.

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