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Silent
Contributor I
February 5, 2023
Answered

Sonos Plays Random Tracks or Stations

I’ve searched and found other people have the similar issues but no resolution.

  1. I have an alarm set for one news radio station. Sometimes it plays correctly, sometimes it will play a different new radio station. If I try to manually play the original station CNBC, it still plays the other. After a few days it went away
  2. I’ll play an album. Randomly part way through it plays other unrelated songs. The songs are different artists, styles, and usually ones I don’t listen to. The “continue on” feature is disabled.
  • No one else has access to these accounts. Most of the music is played through Spotify
  • there is no pet that might be touching the speakers
  • The speakers are Sonos SL (no microphone), and are high up where they cannot be touched without the assistance of a ladder
  • One speaker is literally a foot above the router, the other is in another room
  • I’ve rebooted and reset all more than once

Other suggestions?

 

 

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Jamie A
Jamie AAnswer
Sonos Staff
February 9, 2023

Hi @Silent ,

As @buzz  explained, ‘Junk Signals’ is a catchall term that we use to describe unknown wireless signals that the system is picking up which are not intended for Sonos.

If your speaker is very close to the router, signals being sent to the router from non-Sonos devices can be intercepted by the Sonos speaker which may result in interrupted playback, skipping tracks, being unable to start playback, and more. If you have speakers grouped together, the unintentional signals that one speaker picks up may also effect playback on the other speaker(s). Wi-fi devices pick up unintentional signals all the time, it’s just so much more noticeable on a Sonos speaker as they’re designed to output the signal information in the form of audio, and without ‘buffering’.

The issues you are experiencing are unique though. A diagnostic will allow us to see which device or service that the playback is being initiated from, as well as if any errors might be present on your system, and without a diagnostics to look into, I can only offer tips on reducing potential interference from other devices.

I’ll be happy to take a look at your diagnostic, so when the issue happens again, please submit a diagnostics and reply here with the reference number. You can also reach out to our support team for real time troubleshooting.

I hope this helps.

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SilentAuthor
Contributor I
June 13, 2023

To be clear, I had at least ten calls with Sonos and Spotify each. I kept getting handed off to another person after a ten minute period. it was frustrating and a waste of my time.

 

My problem was solved by moving to Apple for music. The other issues… I don’t care to spend more time on.

    Airgetlam
    Airgetlam
    June 13, 2023

    Thanks, it wasn’t clear to me, and I didn’t want you to lose out, if you were expecting them to call you, as some people seem to think will happen. 

    I am glad you got your own situation resolved to your satisfaction. 

    Bruce
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