Sonos playback issues with Play: 3

13 replies
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Hello Sonos community. I have been having serious issues and difficulties with my Sonos for a long time, and I am desperately hopeful that I can find some solutions here. I will provide as much detail as possible.

My setup: Two (2) Play 3s, one (1) Roam, and one (1) Connect Amp, which is hard wired to speakers and a record player. I have had the Play 3s and the Connect Amp for about ten years. I use the S2 app on my Samsung phone. We mostly listen to Spotify, but I also have a music library on my computer's hard drive. We listen to vinyl records as well.

Over a year ago, I started having playback issues, where the music would cut in and out, sometimes in one room but not the others, an sometimes all of the rooms at the same time. It got so bad that we could not listen comfortably at all. In addition, the responsiveness on the app was generally very slow. While music is playing, I open the app to adjust the volume or pause, and the song title showing is incorrect (it shows a song that is several behind in the queue), and the running time shows many more minutes that is accurate. For example, if it's been about half an hour since I opened the app, the running time will show 30+ minutes and counting. After the app is open for a minute or more, it finally updates to show the current song and running time. This is difficult because I cannot pause the music or even adjust the volume when I need to. App gives messages such as: "Unable to Connect to Sonos Product at this time" or Error 1001.

(My wifi works perfectly fine with all other devices and applications in my home. Only Sonos has problems.)

When these problems occur while listening to Spotify, I can switch to using my record player, and the playback issues go away, but the app responsiveness problems remain.

I have called Sonos tech support several times. First they just told me to unplug all of the devices as well as the router, and then plug everything back in to reboot the system. This helped temporarily, but the same problems gradually returned. I have rebooted the system completely many, many times. I also always run Sonos Updates when they become available.

Later, I was told by Sonos tech support that the Play 3 speaker has problems that Sonos is actively trying to find a solution for. They recommended connecting one of the Play 3s to my router via ethernet cable, so I did that. This has improved the situation, but the problems still remain to a lesser degree. When it gets bad, I reboot the system, and sometimes this helps for a while, and sometimes it does not.

I am considering purchasing new speakers (either the One SL, or the Five) to replace the Play 3s, in hopes that this will eliminate my problems, but I'm nervous that the problems may remain.

Any suggestions, advice, or information of any kind would be greatly appreciated. Thank you very much.

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K

kandrasAnswer

Contributor I

Thank you all for your replies. I changed the wireless channel from Channel 6 to Channel 1, and since I did that, the audio dropping issues have all but vanished. What a relief. The S2 app is still somewhat sluggish, but overall I am much happier than I was.

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A

Anonymous

This morning I split my system into S1 and S2. I downgraded the Play:3 stereo pair to S1 leaving my Amp and Roam on S2. The difference is night and day. S1 with the Play:3 stereo is as rapid as it should be and S2 is fine with the Roam and Amp. Luckily Spotify connect on PC does not care if the products are S1 or S2 and I can still play to all from PC with Spotify Connect. S1 uses SonosNet on Ch1 and S2 uses SonosNet on Ch11. Grouping loss isn’t really a concern as I rarely grouped the office stereo pair with the Amp or Roam.

C

Canadatree

Lyricist I

HELP!

I have 1 Sonos Play 3, connected with ethernet cable for internet. I been facing issues with Sonos app being slow to respond for over 6 months now. I have a new issue at hand now, since the app got updated (black icon with SONOS written in white) its not playing music from any of my playlists created on spotify. I keep receiving error message ‘something went wrong, try again’. If i search for a song on sonos app using spotify it works but it doesn’t play any of my playlists.

has anyone faced this issue yet and has a smart suggestion/ solution? Thankyou.

V

vinisz

Lyricist I

If you have issues with the play3 then stop looking into wifi etc, the whole problem is S2 on the play3.

there’s a memory issue or something like that which sonos has not fixed (for many, many months)

downgrade to S1 and it will be super fast again. I did and all problems gone (for over half a tear already)

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