Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

@Jamie A  Thanks for your answer. Please read my first post. No network problem and the Play 5 works fine with Tidal. I have tried to connect it with a cable but it did not solve the problem.

What did Sonos support say, when you called them, per @Jamie A ‘s post?

Hi @niclas_jonsson,

There’s nothing to suggest it can’t be a network issue and I think it’s more likely than not, so it’s definitely worth looking into the network even if it’s just to rule out it being network related. As Sonos needs a fast and stable connection, you’ll notice more often when dropouts and stuttering occur or when the system picks up on interference opposed to when a device like a phone or tablet does.

Unless the Play:5 itself has a hardware issue, then I think looking into your network is the best next step, as a specific music service integration shouldn’t cause dropouts unless there is a service outage.

If you still haven’t performed the network and Sonos system reboot, try that first. A lot of community users have noticed that duplicate IP addresses can cause conflicts with Sonos. So if a reboot does help, then looking into setting a static IP for your Play:5 may help reduce the stuttering and dropouts.

If you’ve tried what I’ve mentioned in previous posts or support have already recommended it, then reaching out to support would be the best way to continue troubleshooting, as they have access to more tools than the community moderators and community users.